Author: FieldPulse Team

Customer Complaint Process

Managing Customer Complaints – Creating a Resolution Process

When you run a service contracting business, you can expect customer complaints. Customers will not be in a good mood when it’s over 100 degrees outside and their air conditioning unit is broken. The same is true if their toilets are flooded or a pipe has burst. While it’s best to work hard to avoid...

HVAC Scheduling Software

Maximize Your Business with HVAC Scheduling Software

For any service contractor, scheduling can make or break your business. But for HVAC businesses, optimizing your team is even more important. Getting to your customers quickly can mean the difference between having a new loyal fan or a disgruntled customer who could harm your business with bad word of mouth. While general scheduling packages exist, HVAC...

5 Contractor Mistakes

5 Things a Service Contractor Should Never Do

There is no secret for creating a successful service contracting business. It takes determination, an excellent work ethic and desire. There must also be a willingness to learn from contractor mistakes made along the way. There are harmless mistakes, and there are mistakes that can cause a customer meltdown. To avoid costly mistakes and lost business,...

What a CRM can do for your business

CRM for Contractors & Service Businesses

For service contractors, it can become extremely time-consuming and difficult to manage all your workflows, inspections, proposals, field technicians, repairs, parts, invoices, customer interactions, payment history, and more. In the technology age, customers have rising expectations. Customers don’t want a field service agent to arrive at the last hour of a four-hour window, and then,...

Bing SEO for Contractors

Bing: The Often Forgotten Search Engine

While Bing wasn’t the search engine that gave rise to the search engine industry, it’s definitely got its place in the history books. Backed by Microsoft, its reach and capabilities are significant. Yahoo Search may look different, but it’s also powered by Bing, boosting Microsoft’s reach even more. For some reason, though, people often let...

Is AdWords Worth it for Contractors?

Is AdWords Worth it for Contractors?

Marketing is a major part of growing any business. You work hard to get referrals. You get your name out there as often as you can. But digital marketing is complex, ever-changing world. And when everyone has an opinion on what works, and what doesn’t, it’s easy to find yourself asking a question like “Is AdWords...

Handling Customer Complaints

Handling Customer Complaints by Keeping Them From Happening

Receiving rave reviews from your customers as a contractor can be a great way to land new work and more clients. But, what if the opposite comes to light, and you receive customer complaints? Does that make you a bad contractor, or are you just dealing with a difficult customer? Are you up for handling...

Contractor Estimates

How to Write a Great Contractor Estimate

Being a service contractor is no easy task. In addition to assuming great liability doing construction on someone’s property, maintaining the business aspect can be exceedingly more challenging than the technical aspect of getting the work done. Having a clear path to customer success means a great customer experience before, during and after the work...