Category: Business Operations

Tips, tricks, and guides to efficiently run your service business. Helpful content ranging from job scheduling to invoicing best practices.

Why and When to Secure a Bond

When are Companies Required to Secure a Bond – and Why?

When most people think of a bond, their mind wanders to an investment vehicle that is relatively safe and generates a moderate return. For certain types of businesses, a different type of bond comes into play in a very real way. A bond is not an investment but instead a component of doing business that...

Customer Pricing

Should you explain pricing to customers?

It’s never easy to have to defend your pricing to customers and prospects. So to make that conversation easier, it’s important to align your customer pricing with the value provided. When a customer needs specific services, they usually start by asking about pricing. For instance, a customer contacts you to come over and provide an...

Lease or Buy

Company Vehicles: Lease or Buy?

Company vehicles can be a major expense for your business. Can leasing reduce those costs, or is buying going to benefit your bottom line better? While there is no one right answer for every company, you can make the lease or buy decision easier by asking the right questions up front. While it might be...

Planning Time Off

Planning for Time Off from Work

Taking time off from work is never an easy proposition in the service contracting industry, especially if you have to be in a state of all-hands-on-deck – at all times. But, you must also incorporate a healthy work/life balance if you want to promote a positive work environment with more productivity and less burnout. It’s...

Finding Great Employees

Finding Great Employees

Ever been tempted to put out a “Now Hiring” or “Help Wanted” sign in front of your business to hire new employees? While that might work for the local coffee shop, it’s rarely going to help you in finding great employees for your service business. As skilled labor becomes more difficult to hire – and...

Estimated vs. Actual Costs

Estimated vs. Actual Costs

The foundation for every profitable service contracting business starts with tracking your expenses effectively. This action helps you grow your business carefully. Better understanding your costs and what types of pricing strategies are necessary for profitability. But tracking estimated vs. actual costs shouldn’t be considered a difficult activity. It can be much easier using a...

Flat-Rate Pricing for Service Contractors

Benefits and Risks of Flat-Rate Pricing

Flat-rate pricing allows you to offer straightforward prices on services independent of the time and supplies needed to complete the job successfully. There can be both benefits and risks for offering flat-rate pricing in the service contracting industry. It helps in terms of providing straightforward pricing to customers who want to know how much they...

Choosing the Best Accounting Software for Contractors

Choosing the Best Accounting Software for Contractors

Keeping up with finances in a business can be a time-consuming task. For service contractors, this can be even more difficult because of specific accounting needs and the demands of the business. When choosing the best accounting software for contractors, the choices seem limitless. Uncovering which accounting software option is right for your needs can...

Customer Complaint Process

Managing Customer Complaints – Creating a Resolution Process

When you run a service contracting business, you can expect customer complaints. Customers will not be in a good mood when it’s over 100 degrees outside and their air conditioning unit is broken. The same is true if their toilets are flooded or a pipe has burst. While it’s best to work hard to avoid...

HVAC Scheduling Software

Maximize Your Business with HVAC Scheduling Software

For any service contractor, scheduling can make or break your business. But for HVAC businesses, optimizing your team is even more important. Getting to your customers quickly can mean the difference between having a new loyal fan or a disgruntled customer who could harm your business with bad word of mouth. While general scheduling packages exist, HVAC...