Category: Customer Management

reputation

Managing Your Business Reputation

  The reputation of your contracting business matters – most importantly to your customers. As I’m sure you know, having a poor reputation can dissuade customers from contacting you and it can do great harm to your business. As a contractor, word-of-mouth business is the lifeblood of your company. To make sure this part of...

damaged roof insurance claim

How to Navigate Roofing Insurance Claims

As a roofing contractor, you are often the first phone calThe Role of Mortgagel a homeowner makes after they’ve witnessed the devastation of their property after a storm or fire.  In the midst of the chaos, you are the one who has to deal with an emotional client and a fact-finding insurance adjustor at the...

Referral Marketing for Service Contractors: Finding Your First 100 Customers

With the right referral marketing plan, however, you can quickly turn that first customer in to the first 100 and then 1,000. By using the trust you build on an individual level with those first-quarter customers, you’ll develop a bulletproof reputation that will translate into guaranteed business. By creating the proper incentives and using the...

customer communication

Customer Communication – How Customers Want to Hear from You

Customer satisfaction is the ultimate way to win referrals and grow your service business. While quality of the job performed is important, reliability and customer interaction is equally critical to the success of your business. Customers share their experiences with friends and family and leave reviews online; you need to become their go-to recommendation for...

Tales from Contracting: Some Referrals Are Better Than Others

Contracting can be rough, and every contractor has a few stories to tell. We’ve collected anonymous stories from contractors and other FieldPulse clients about lessons they’ve learned while working out in the field. Do you have a story to tell? Send us a message here. As we all know, hurricane Matthew cut its fair swath...

Overdue invoice

Handling Late Payments: Getting Paid While Saving Your Reputation

Handling late payments is never easy; finding the right balance between being firm enough to protect your business interests and accommodating enough to earn a strong reputation among your customers is an art. It’s a mixture of soft skills, hard policy, and rigorous account tracking, but if you have the right system in place collecting...

letter

Customer Feedback: The Best Methods of Customer Interaction For Your Service Business

Revenue, customer retention, and customer acquisition rates are three great measurements of how your business performs, but those numbers can’t tell you how your business should change if they’re not where you want them to be. The backbone to any service business is customer satisfaction, and the best way to understand what your current and...

Digital Invoice

Your Customers Want Electronic Invoices

You’ve been handwriting estimates and invoices for years; it’s been getting the job done well before the prevalence of smartphones. But simply getting the job done is not enough anymore. Are you wasting precious time, making mistakes, and disappointing customers? Learn why handwritten invoices simply don’t cut it in today’s digital world. All-in-one business management...

Close More Deals With Better Clients Using 3 Proven Methods

*Note: this is a guest post from Steve Burnett at DYB Coach, Business Coaching for Service Businesses.   More leads are coming in than you can handle, and there’s not enough time to provide proper estimates for all of them, meaning you can’t spend the quality time you need with them to really establish a...

d-minus

The BBB: Dispelling Common Myths That Hurt Your Business

Many consumers consider the Better Business Bureau’s ratings as the definitive measure of good businesses. The BBB has been around for over a century and it’s played such an influential role in shaping advertising standards that quite a few people believe the BBB is a government organization and that it has legal authority, when in...