Category: Customer Management

iPad invoice

Handling Customer Estimates as a Contractor

If there’s one thing that can create tension in a contractor-client relationship, it’s the estimate. When you finally get to it, it can be the make or break for your deal. How do you create and present an estimate or proposal that wins the deal without compromising your price or offering? Make sure your estimates...

roofing gutter

5 Strategies for Generating Additional Revenue for Your Contracting Business

We know, you’re a contractor, not a marketing guru. But if your business is going to survive in today’s tough, competitive market, either you or someone you trust needs to embrace modern marketing strategies to appeal to today’s homeowners. The good news is there are practical strategies you can employ to increase your revenue that...

contractor warranty

Offering Warranties for Contracting Work: Product, Installation, and Full Warranties

As a contractor, you may be called upon to perform countless installations or repairs over the course of a year. Whether these installations are for residential or commercial properties, you may agree to offer an installation warranty. A warranty both guarantees the quality of the work and gives you an opportunity to make any corrections...

reputation

Managing Your Business Reputation

  The reputation of your contracting business matters – most importantly to your customers. As I’m sure you know, having a poor reputation can dissuade customers from contacting you and it can do great harm to your business. As a contractor, word-of-mouth business is the lifeblood of your company. To make sure this part of...

damaged roof insurance claim

How to Navigate Roofing Insurance Claims

As a roofing contractor, you are often the first phone calThe Role of Mortgagel a homeowner makes after they’ve witnessed the devastation of their property after a storm or fire.  In the midst of the chaos, you are the one who has to deal with an emotional client and a fact-finding insurance adjustor at the...

Referral Marketing for Service Contractors: Finding Your First 100 Customers

With the right referral marketing plan, however, you can quickly turn that first customer in to the first 100 and then 1,000. By using the trust you build on an individual level with those first-quarter customers, you’ll develop a bulletproof reputation that will translate into guaranteed business. By creating the proper incentives and using the...

customer communication

Customer Communication – How Customers Want to Hear from You

Customer satisfaction is the ultimate way to win referrals and grow your service business. While quality of the job performed is important, reliability and customer interaction is equally critical to the success of your business. Customers share their experiences with friends and family and leave reviews online; you need to become their go-to recommendation for...

Tales from Contracting: Some Referrals Are Better Than Others

Contracting can be rough, and every contractor has a few stories to tell. We’ve collected anonymous stories from contractors and other FieldPulse clients about lessons they’ve learned while working out in the field. Do you have a story to tell? Send us a message here. As we all know, hurricane Matthew cut its fair swath...

Overdue invoice

Handling Late Payments: Getting Paid While Saving Your Reputation

Handling late payments is never easy; finding the right balance between being firm enough to protect your business interests and accommodating enough to earn a strong reputation among your customers is an art. It’s a mixture of soft skills, hard policy, and rigorous account tracking, but if you have the right system in place collecting...

letter

Customer Feedback: The Best Methods of Customer Interaction For Your Service Business

Revenue, customer retention, and customer acquisition rates are three great measurements of how your business performs, but those numbers can’t tell you how your business should change if they’re not where you want them to be. The backbone to any service business is customer satisfaction, and the best way to understand what your current and...