Category: Customer Management

Tales from Contracting: Some Referrals Are Better Than Others

Contracting can be rough, and every contractor has a few stories to tell. We’ve collected anonymous stories from contractors and other FieldPulse clients about lessons they’ve learned while working out in the field. Do you have a story to tell? Send us a message here. As we all know, hurricane Matthew cut its fair swath...

Overdue invoice

Handling Late Payments: Getting Paid While Saving Your Reputation

Handling late payments is never easy; finding the right balance between being firm enough to protect your business interests and accommodating enough to earn a strong reputation among your customers is an art. It’s a mixture of soft skills, hard policy, and rigorous account tracking, but if you have the right system in place collecting...

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Customer Feedback: The Best Methods of Customer Interaction For Your Service Business

Revenue, customer retention, and customer acquisition rates are three great measurements of how your business performs, but those numbers can’t tell you how your business should change if they’re not where you want them to be. The backbone to any service business is customer satisfaction, and the best way to understand what your current and...

Digital Invoice

Your Customers Want Electronic Invoices

You’ve been handwriting estimates and invoices for years; it’s been getting the job done well before the prevalence of smartphones. But simply getting the job done is not enough anymore. Are you wasting precious time, making mistakes, and disappointing customers? Learn why handwritten invoices simply don’t cut it in today’s digital world. All-in-one business management...

Close More Deals With Better Clients Using 3 Proven Methods

*Note: this is a guest post from Steve Burnett at DYB Coach, Business Coaching for Service Businesses.   More leads are coming in than you can handle, and there’s not enough time to provide proper estimates for all of them, meaning you can’t spend the quality time you need with them to really establish a...

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The BBB: Dispelling Common Myths That Hurt Your Business

Many consumers consider the Better Business Bureau’s ratings as the definitive measure of good businesses. The BBB has been around for over a century and it’s played such an influential role in shaping advertising standards that quite a few people believe the BBB is a government organization and that it has legal authority, when in...

service-contract

Write It Down: Proper Business Documentation Can Save You Thousands

Paperwork is the bane of many a business owner’s existence, but business documentation plays a crucial role in protecting both the business and its employees. The temptation to play things by ear and rely on verbal agreements can be hard to resist, especially when you know it will save you a few hours in the...

customer profile

Learn to Attract Good Customers and Avoid Bad Customers Using Customer Profiles

How would you describe your ideal customer? What about your worst customer? With the right approach, you can attract more of the former and a lot less of the latter. Whenever a business offers a service, the way they present it influences how and why customers respond. If you’ve been attracting the wrong kinds of...

service business software

Why You Need Business Management Software For Your Service Contracting Business

Running a service business is hard, but for many business owners it’s harder than it has to be. One in five small businesses still rely on pen and paper to manage their operations, and two-thirds of small business owners find new business technology to be overwhelming. Without the right technology in place, however, business management...

contractor with customer

Using Incentives and Loyalty to Get More Customers for Your Service Business

What’s the one thing that every mobile service business owner shares? The desire to get more customers. It’s something that drives business owners across the country to improve their service, offer new products, and move into new markets. It’s also something that keeps people up at night. If you run a mobile service business, you probably wonder...