FieldPulse Academy

5 Business Metrics You Should Know – and How to Track Them in FieldPulse

We recently published this article on metrics, and we wanted to show how it’s done in FieldPulse. These are 5 important business metrics you should be tracking in your service business. We’ll tell you what they are, why they matter and how to calculate them using FieldPulse. You can use these metrics to get a...

How Contractors Can Use Google Analytics for their Business.

  For many contractors, thinking about website analytics is pretty far from the literal nuts and bolts of their business. After all, so much traditional business comes from peer networking, traditional flyering and cold-calling, past business, and referrals, your web presence could seem like an afterthought. On the other hand, if you’re using a piece...

Two Sales Metrics Every Contractor Should Track

Guest Post by Michael J. Goater of Success4Others There are dozens of KPI’s and Data Points we can look to in our contracting business to help get our fingers on the “sales pulse”. What we look at typically depends on our current CRM (customer relationship management) platform, the existing knowledge we already possess and the...

customer expectations

5 Ways Contractors Can Exceed Customer Expectations in 2019

Last year, Inc.com published a great article by Yoav Vilner on gearing up to exceed customer expectations in 2018. In it, the author makes the point: “… when you exceed expectations you build trust with your customers, which leads to loyalty, repurchasing, and referrals.” This is especially true in the world of contracting. We’ve pulled the best...

Hiring a Virtual Assistant

What to Look for When Hiring a Virtual Assistant

*** Note: This is a guest post from Pink Callers, an administrative support solution that assigns remote office staff to field service businesses working on FieldPulse***   Hiring a Virtual Assistant (VA) is very similar to hiring a traditional employee. Even though they work remotely, a VA is someone that becomes part of your team...