Category: Building a Business

how to start a hvac business

How to Start an HVAC Business [The Complete Guide]

Are you looking to become an HVAC technician or start your own HVAC business from scratch? Or are you just looking to learn more about the HVAC industry? Either way, you've come to the right place! We're going to break down everything you need to know about the HVAC industry, how you can get into it,...

Referral Marketing for Service Contractors: Finding Your First 100 Customers

With the right referral marketing plan, however, you can quickly turn that first customer in to the first 100 and then 1,000. By using the trust you build on an individual level with those first-quarter customers, you’ll develop a bulletproof reputation that will translate into guaranteed business. By creating the proper incentives and using the...

customer communication

Customer Communication – How Customers Want to Hear from You

Customer satisfaction is the ultimate way to win referrals and grow your service business. While quality of the job performed is important, reliability and customer interaction is equally critical to the success of your business. Customers share their experiences with friends and family and leave reviews online; you need to become their go-to recommendation for...

interview-questions

Illegal Interview Questions to Avoid

Good employees are hard to find, but sometimes the things we do to hire the right people can lead to bad consequences. Certain questions, no matter how well-intentioned, break the law. Save yourself a potential lawsuit, and make sure these kinds of questions aren’t in your interview routine. Before we get started, though, it’s important...

Contractor Insurance Crash Course

Every business needs insurance, but for contracting businesses you need more than just general liability coverage. As a small business owner, you need to be on top of your insurance plan, as a gap in coverage can lead to disastrous results. Unlike larger businesses, you aren’t in a position to carry a large deficit across multiple...

Leveraging Your Chamber of Commerce For Better Business

While most service businesses operate in the consumer space, business to business networking is an important part of small business operation. If you haven’t taken the time to network with your local chamber of commerce, you may be missing out on connections that can have a strong influence on your bottom line. Getting to know...

letter

Customer Feedback: The Best Methods of Customer Interaction For Your Service Business

Revenue, customer retention, and customer acquisition rates are three great measurements of how your business performs, but those numbers can’t tell you how your business should change if they’re not where you want them to be. The backbone to any service business is customer satisfaction, and the best way to understand what your current and...

Contractor Website

Why You Need a Professionally Managed Contractor Website

*Note: this is a guest post from ContractorWeb.net. ContractorWeb.net designs and builds websites for contractors.   These days, many people within your inner circle are tech-savy. From smartphones to tablets to social media platforms to apps, we live in a tech-savvy world. But that doesn’t make us all programmers, coders, app developers, and website designers. Let’s take...

responsive-website-design-for-plumbers-contractor-dynamics

7 Ways to Get More Leads From Your Website

*Note: this is a guest post from Contractor Dynamics. Contractor Dynamics builds lead generating websites for contractors.   Do you have a website, but you’re not getting as many leads from it as you were hoping for? There are several ways you can improve your site to enjoy more lead generation, and from those leads get...

Digital Invoice

Your Customers Want Electronic Invoices

You’ve been handwriting estimates and invoices for years; it’s been getting the job done well before the prevalence of smartphones. But simply getting the job done is not enough anymore. Are you wasting precious time, making mistakes, and disappointing customers? Learn why handwritten invoices simply don’t cut it in today’s digital world. All-in-one business management...