FieldPulse Academy

customer expectations

5 Ways Contractors Can Exceed Customer Expectations in 2019

Last year, Inc.com published a great article by Yoav Vilner on gearing up to exceed customer expectations in 2018. In it, the author makes the point: “… when you exceed expectations you build trust with your customers, which leads to loyalty, repurchasing, and referrals.” This is especially true in the world of contracting. We’ve pulled the best...

Hiring a Virtual Assistant

What to Look for When Hiring a Virtual Assistant

*** Note: This is a guest post from Pink Callers, an administrative support solution that assigns remote office staff to field service businesses working on FieldPulse***   Hiring a Virtual Assistant (VA) is very similar to hiring a traditional employee. Even though they work remotely, a VA is someone that becomes part of your team...

Plumbing Business for Sale

How to Buy a Plumbing Business for Sale

So, you’ve mastered your plumbing skills and feel ready to open your own business? Before you start looking into equipment, branding, hiring, plumbing software, etc., you might want to look at another option.  Consider buying a plumbing business for sale. There are a lot of reasons why this is a good option for some plumbers.  ...

Residential Contracting vs. Commercial

Residential Contractor vs. Commercial: What’s the Difference?

Thinking of making the leap between residential contractor gigs and commercial? While many contractors are more than happy to stay in one field, it’s not uncommon for contractors to want to diversify. Some are just looking for a change of pace. One option many consider is making the leap from one area of expertise to...

The Perfect Electrician Invoice

The Perfect Electrician Invoice to Get Repeat Customers

Wherever you are in the life of your electrical business, one of the key things to understand is the value of a good electrician invoice. Even if you’ve been in the business for a few years and are re-looking at your invoice presentation, keep this in mind. No matter how well you do your work,...

HVAC Advertising: 5 Lead Generation Strategies

HVAC Advertising: Top 5 Lead Generation Strategies

An HVAC system is the beating heart of a residential household or commercial building, but your customers don’t need large HVAC services all that often. Because of this, the competition for leads is fierce – and expensive. How expensive? The average HVAC contractor spends between $200 and $300 to acquire a single customer, according to...

Contractor Business Cards

Contractor Business Cards that Make You Stand Out

How do you make a great first impression as a contractor? Providing great customer service, a strong product, and showing up on time are extremely important. But the first step to landing a new job could be good-looking contractor business cards. Handing a potential customer an attractive business card will help you win a job,...