FieldPulse Academy

Planning Time Off

Planning for Time Off from Work

Taking time off from work is never an easy proposition in the service contracting industry, especially if you have to be in a state of all-hands-on-deck – at all times. But, you must also incorporate a healthy work/life balance if you want to promote a positive work environment with more productivity and less burnout. It’s...

Finding Great Employees

Finding Great Employees

Ever been tempted to put out a “Now Hiring” or “Help Wanted” sign in front of your business to hire new employees? While that might work for the local coffee shop, it’s rarely going to help you in finding great employees for your service business. As skilled labor becomes more difficult to hire – and...

Estimated vs. Actual Costs

Estimated vs. Actual Costs

The foundation for every profitable service contracting business starts with tracking your expenses effectively. This action helps you grow your business carefully. Better understanding your costs and what types of pricing strategies are necessary for profitability. But tracking estimated vs. actual costs shouldn’t be considered a difficult activity. It can be much easier using a...

Flat-Rate Pricing for Service Contractors

Benefits and Risks of Flat-Rate Pricing

Flat-rate pricing allows you to offer straightforward prices on services independent of the time and supplies needed to complete the job successfully. There can be both benefits and risks for offering flat-rate pricing in the service contracting industry. It helps in terms of providing straightforward pricing to customers who want to know how much they...

Customer Complaint Process

Managing Customer Complaints – Creating a Resolution Process

When you run a service contracting business, you can expect customer complaints. Customers will not be in a good mood when it’s over 100 degrees outside and their air conditioning unit is broken. The same is true if their toilets are flooded or a pipe has burst. While it’s best to work hard to avoid...

7 Things Your Website Is Missing for Great SEO

Consumers and business buyers frequently use Google to find products, services, and companies. In fact, Google processes more than 3.5 billion searches every day. And because local searches make up about one-third of all searches on mobile devices, service contractors should make sure their websites are built for SEO. High rankings on relevant Google searches...

HVAC Scheduling Software

Maximize Your Business with HVAC Scheduling Software

For any service contractor, scheduling can make or break your business. But for HVAC businesses, optimizing your team is even more important. Getting to your customers quickly can mean the difference between having a new loyal fan or a disgruntled customer who could harm your business with bad word of mouth. While general scheduling packages exist, HVAC...

5 Contractor Mistakes

5 Things a Service Contractor Should Never Do

There is no secret for creating a successful service contracting business. It takes determination, an excellent work ethic and desire. There must also be a willingness to learn from contractor mistakes made along the way. There are harmless mistakes, and there are mistakes that can cause a customer meltdown. To avoid costly mistakes and lost business,...

HVAC Trade Shows and Events

HVAC Trade Shows/Events You Need to Attend

*Note: this is a guest post from Bob Wells of HVAC Training 101. In our busy social media-driven world of the current times, it can be easy to neglect the importance of interacting live and face-to-face with others. This can be especially true within our business community. But business owners and key players must always remember that...