Category: Plumbing

Handling Paid Time Off Requests

Having a vacation policy might feel like unnecessary burden – what’s wrong with playing it by ear? – but getting this particular bit of HR policy in writing is important. Paid time off plays a key role in stress management for most workers, which, when set up properly, can lead to higher productivity and decreased...

interview-questions

Illegal Interview Questions to Avoid

Good employees are hard to find, but sometimes the things we do to hire the right people can lead to bad consequences. Certain questions, no matter how well-intentioned, break the law. Save yourself a potential lawsuit, and make sure these kinds of questions aren’t in your interview routine. Before we get started, though, it’s important...

employee-cell-phone

Should You Pay For Employee Cell Phones?

Investing in business technology is often a smart move, but should employee cell phone plans be a part of it? Modern service businesses rely heavily on mobile technology for dispatching, invoicing, and communication, but there’s a difference between buying a few tablets and giving your employees something they take home at the end of the...

Long Employee Shifts Hurt Your Business More Than You Think

As all business owners know, the job never really ends. There’s always something you need to take care of, a call you need to answer, an email you need to write; but there’s also a limit to how productive you can be without breaks or downtime. Long shifts and aggressive schedules don’t just lead to...

Contractor Insurance Crash Course

Every business needs insurance, but for contracting businesses you need more than just general liability coverage. As a small business owner, you need to be on top of your insurance plan, as a gap in coverage can lead to disastrous results. Unlike larger businesses, you aren’t in a position to carry a large deficit across multiple...

Demystifying Marketing Terminology: Marketing Your Service Business Online

Digital marketing is more accessible than ever, but the industry does a poor job of explaining itself to small businesses. As a service business owner it can be hard to find the time to build your own ads and develop a diverse marketing plan, but at the same time it can be hard to work...

Leveraging Your Chamber of Commerce For Better Business

While most service businesses operate in the consumer space, business to business networking is an important part of small business operation. If you haven’t taken the time to network with your local chamber of commerce, you may be missing out on connections that can have a strong influence on your bottom line. Getting to know...

employee-mistake

Employee Discipline: What To Do When Your Employees Screw Up

In an ideal world, your employees wouldn’t make mistakes. They’d do their jobs well, they’d keep you in the loop, and they’d respect your customers. They’d let you know the moment something breaks or goes wrong, and they’d put their job first. Real employees, however, aren’t perfect. They screw up, they lie, they get angry,...

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Customer Feedback: The Best Methods of Customer Interaction For Your Service Business

Revenue, customer retention, and customer acquisition rates are three great measurements of how your business performs, but those numbers can’t tell you how your business should change if they’re not where you want them to be. The backbone to any service business is customer satisfaction, and the best way to understand what your current and...

responsive-website-design-for-plumbers-contractor-dynamics

7 Ways to Get More Leads From Your Website

*Note: this is a guest post from Contractor Dynamics. Contractor Dynamics builds lead generating websites for contractors.   Do you have a website, but you’re not getting as many leads from it as you were hoping for? There are several ways you can improve your site to enjoy more lead generation, and from those leads get...