Talking with your customers just got a whole lot easier — and dare we say fun
Having a consistent way to communicate with your customers is essential for any field service business. Whether you need to send a quick follow-up email or an appointment reminder about an upcoming visit, easy communication means keeping customers in the loop — and above all happy, happy, happy.
With FieldPulse Customer Communication & Notifications, once you've added your customers to your account, you'll be able to assign specific technicians to each customer. They will then be able to communicate easily with customers about any jobs they may have. Boom. Easy.
EARN A REPUTATION FOR EASY COMMUNICATION
Field service businesses who communicate easily with their customers earn a reputation for being upfront, honest, and trustworthy. Pair that with flawless execution on every job, and you’ve got a recipe for a mountain of recurring business and job referrals.
GET A HANDLE ON ANY POTENTIAL ISSUES
Make sure you and your techs know about any potential issues or challenges by checking in with your customers regularly. An easy communication process for field service businesses means you'll know right away if you have an unhappy client or if something goes wrong after a job has been completed.
With these simple ways to communicate, you’ll be able to answer any issues right away, adding to your reputation as an awesome service business that everyone should use.
SEND “ON MY WAY” TEXTS WITH EASE
Your team can send customers simple text messages as they are on route to a job, or if they will be running late.
Standardize each message with your specific business information so that customers can easily give you a call if they have concerns. Each message can also include the name of each technician, adding a nice personal touch to every encounter.