FieldPulse is currently looking for a Director of Customer Success to head our CS team here in the Dallas area.
Set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention, customer satisfaction metrics, and assist in the growth of monthly recurring revenue by employing proven and agreed-to customer success strategies and tactics
Manage, Motivate and lead a team of customer success specialists across the US and Australia
Provide executive-level leadership and operational management for both internal and external initiatives through cross-functional partnerships with the entire customer success organization including onboarding, training, support, professional services, retention marketing and customer success operations which directly impact overall customer success and drive customer retention and revenue growth
Develop and nurture cross-functional partnerships across the FieldPulse organization including product,, sales, marketing, and operations which impact overall customer success and drive customer retention and revenue growth
Inspire Customer Success Across FieldPulse
Provide leadership and direct oversight of client relations and operations to ensure they develop strong customer relationships and serve in the role of trusted advisor to FieldPulse clients and customers
Provide leadership to ensure client relations and sales work together to properly analyze customer metrics and quickly identify and mitigate all customer retention risk
Coach and mentor client relations to effectively employ multi-channel communication and account management strategies that leverage our most effective customer touchpoints
In partnership with FieldPulse sales, provide leadership to ensure they drive revenue by identifying and addressing expansion opportunities across the entire FieldPulse customer portfolio
Successfully manage day-to-day priorities for client relations to ensure proper focus and activities align with overall customer success and corporate priorities
Participate in the onboarding, on-going training and retention of customer success talent
Proven track record of success in a high-pace, high-growth environment
Proven track record of success with a history of successful leadership inside a fast paced company with multiple, competing priorities
Proven track record of success with a history of achieving customer retention and expansion sales goals
Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
Solution-oriented mindset to understand and solve complex customer issues
Strong communication skills – written and verbal – with understanding of situational best practices
Excellent presentation skills
Ability to lead, manage or influence both internal FieldPulse employees as well as customer base to achieve successful outcomes
BS or equivalent education and relevant experience
FieldPulse is a fun, dedicated, and growing team that is building modern applications for small home service businesses (plumbers, electricians, HVAC, specialty contractors, etc.) to help organize and run their business operations. We're here to ensure all trade service businesses have the tools they need to succeed. FieldPulse continues to lead the way with hard work, creativity, and a dash of humor and fun.
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