If you’re struggling to find qualified workers, you’re not alone. Despite steady work and good pay, field service companies are finding it difficult to attract and retain good job candidates.
We’ll assume you’ve already checked the boxes on technical skills. Without those prerequisites, they likely aren’t getting to the interview stage. When you find someone with the skills needed, though, it’s tempting to hire them immediately. However, how can you be sure they will fit with your company’s environment, provide the type of high-quality customer service you require, and represent your company well?
Here are some of the key interview areas you need to find out about and some sample questions to help you assess job candidates.
You’ve put a lot of time and effort into your business and you likely have a core set of beliefs and values that are important to the way you want your field service business to operate. You want to hire workers who will embrace those values.
When there is cultural alignment between companies and employees, workers perform better and tend to turnover less. Conversely, nearly a quarter of employees say they’re more likely to quit if they don’t like an organization’s culture.
Either way, you want to find out the cultural fit before investing in a hire.
Be careful when assessing cultural fit, however, it can easily discourage diversity of thought. Probe more for the ability to learn and adopt cultural fit than whether a candidate is currently aligned.
Beyond the technical skills, field service recruits will also have to deal effectively with customers.
You may also want to create common scenarios that field service reps face in your industry and ask them to walk you through how they would handle them.
Cognitive skills are necessary to process information, recognize patterns, analyze problems, and develop solutions. The best field service technicians have strong cognitive skills to diagnose problems quickly and come up with the best solution for customers.
In short, they’re great problem solvers.
Another effective question is to ask how a candidate stays up to date on new trends and technology in your industry. You want someone that stays current and has the curiosity to learn on the job.
Field service employees often work on their own in the field without direct supervision, so you want to make sure they can manage their time wisely and possess a strong work ethic.
These questions can help get you started on the path to hiring workers that are more likely to fit your company, represent you well, solve problems, and work hard. If they can do these things — and they have the technical skills you need — they're a strong candidate.
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Schedule a free demo today to find out how FieldPulse can save you time, money, and especially headaches.