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Service Call Software

Assign Jobs, Track Work, and Keep Customers in the Loop

Assign service calls fast and make sure your team follows the right procedures. FieldPulse helps you manage every step—from first call to final payment.

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Fast, Accurate Service Call Dispatching

Assign the right tech at the right time. Notify them instantly to cut delays and handle more jobs in less time.

Flexible Workflows for Every Type of Service Call

Build workflows that match how you run your business. Keep your crew on track with standard operating procedures for different types of service calls.

Keep Customers in the Know

Send automated status updates, arrival alerts, and follow-ups to keep customers informed and earn long-term trust.

Service Call Software That Keeps You Organized

Stay on Top of Every Service Call

Service calls stack up fast. FieldPulse’s service call software helps you log, assign, and complete every field service call with speed and accuracy
  • Job Tracking: Track each service call request from the moment it’s received. Assign tasks, monitor progress, and keep a complete record of every customer interaction.
  • Automated Notifications : Send automatic updates to technicians and customers as jobs are scheduled, assigned, started, and completed.
  • Call Routing : Automatically direct incoming calls to the appropriate team member or department based on criteria like job type or priority.
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FieldPulse cards showing a scheduled install at 65 percent and an estimate opportunity at 23 percent, each with an assigned team member, over the dashboard.

Dispatching Software for Scheduling Service Calls

Assign Jobs Faster and Keep Schedules on Track

Speed and visibility matter when you're juggling schedules and shifting priorities. FieldPulse’s service call software keeps your operations running smoothly during the busiest of seasons
  • Drag-and-Drop Scheduling: Quickly assign or reschedule jobs using a visual calendar. Easily shift appointments or balance workloads when techs run late, urgent calls come in, or jobs run long.
  • Team Views: See which technicians are available, where they’re working, and how busy they are. Make quick decisions easily to keep schedules balanced.
  • Live GPS Tracking : Track technician locations in real time to send the nearest tech. Cut travel time and keep customers updated with accurate arrival times.
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The FieldPulse dispatch board showing technicians' scheduled jobs on a timeline alongside a map with vehicle locations.

Customer Communication Software for Service Calls

Keep Customers Informed at Every Step

Keeping customers informed before, during, and after service calls builds trust and saves time. With FieldPulse, your team can stay connected with customers through every stage of the job.
  • Two-Way Messaging: Text customers directly through FieldPulse Engage® to confirm appointment times, share job updates, or answer questions in real-time.
  • Appointment Reminders: Send automatic service call reminders for upcoming visits to keep customers prepared and reduce last-minute cancellations.
  • Customer Communication History: Keep a full record of every message, so your team always knows what’s been said, what’s pending, and what needs follow-up.
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The FieldPulse messaging screen showing a text conversation with a customer providing an update that the job will be finished by 5pm.

Customer Relationship Management for Service Operations

Keep Every Customer Detail in One Place

View a full history of jobs, notes, payments, and reminders so your team always knows what’s been done, what’s due, and what comes next.
  • Full Customer Profiles: Store contact details, service preferences, past jobs, and notes in a single view so your team can personalize service and respond confidently.
  • Payment Tracking : View outstanding and completed payments for each customer to handle billing without digging through spreadsheets or external tools.
  • Maintenance Reminders: Boost revenue by making sure service call opportunities don’t slip through the cracks. Automatically remind customers about upcoming or recurring service calls.
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A FieldPulse customer text conversation thread with reaction emojis, shown over a laptop displaying the customer record with past jobs, invoices, and files.

Dashboards and Reporting Software for Service Calls

See What's Working and Fix What Isn't

Making confident decisions starts with clear data. FieldPulse shows you what’s happening across jobs, teams, and revenue, so you can spot problems early and double down on what’s working.
  • Customizable Dashboards: Track key metrics like job progress, revenue, and tech performance in real time using simple drag-and-drop tools.
  • Advanced Reporting Tools: Filter reports by service call type, technician, or location to uncover patterns and fix inefficiencies.
  • Financial and Job Costing Insights: Monitor revenue, costs, and job profitability to understand where you’re earning and where you’re losing.
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A FieldPulse dashboard card showing Residential Sales by Service for maintenance, install, and repair, with a toggle for commercial, residential, and franchise.

Service Call Mobile App

Everything Your Techs Need, In Their Pocket

The FieldPulse mobile app gives your techs access to job details, customer info, and payments so they can work faster and smarter in the field.
  • Quick Job Access: Technicians can view job details, customer profiles, service history, and notes directly from the mobile app so they’re always prepared when they arrive.
  • Real-Time Job Updates: Technicians can send ETAs and update job status as they work, keeping both customers and office staff informed.
  • On-the-Go Payments: Field workers can send customers a secure payment link from the app to complete transactions on-site.
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A laptop showing the FieldPulse app with an estimate summary card and a branded HVAC estimate document for Knox Heating & Air.

FAQs

On average, FieldPulse customers 
 grow 78% year over year

Kenneth D. Jr, Founder | Happy Trees

"FieldPulse's customer service, features, and price make it a no-brainer compared to Joist and Jobber. It’s steps above. The customer service is phenomenal, and the pricing is right where it needs to be. FieldPulse puts more effort into helping their customers succeed."

50 %

fewer missed appointments

2x

sales after 1 year

Sal Gutierrez, Owner | FairComfortSolutions

"My pricebook is already pre-built on FieldPulse, where all I have to do is select the equipment I need and select my add-ons, and it cuts the quoting process down to ⅓ of the time it took before. Then I can email, text or pdf the quote to a customer."

3 weeks

to implement FieldPulse

6+ hours

 saved on every estimate

John Thomas, Owner | HoneyDoService

"Knowing what Gross Field Margin we need to target gives my estimators a quick "check" to be sure they are bidding on a project with enough margin to be profitable to the company. After implementing FieldPulse, we have seen a marked improvement in our company's profitability due to bidding margins correctly to begin with."

Estimates

Top 2 Favorite Features

& Timesheets

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Ready to Run Every Service Call Like Clockwork?

FieldPulse helps you assign service calls faster, keep teams on track, and deliver a better customer experience.

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