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Service Call Software

Assign service calls fast and make sure your team follows the right procedures. FieldPulse helps you manage every step—from first call to final payment.

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Fast, Accurate Service Call Dispatching

Assign the right tech at the right time. Notify them instantly to cut delays and handle more jobs in less time.

Flexible Workflows for Every Type of Service Call

Build workflows that match how you run your business. Keep your crew on track with standard operating procedures for different types of service calls.

Keep Customers in the Know

Send automated status updates, arrival alerts, and follow-ups to keep customers informed and earn long-term trust.

Service Call Software That Keeps You Organized

Stay on Top of Every Service Call

Service calls stack up fast. FieldPulse’s service call software helps you log, assign, and complete every field service call with speed and accuracy.

Job Tracking: Track each service call request from the moment it’s received. Assign tasks, monitor progress, and keep a complete record of every customer interaction.

Automated Notifications : Send automatic updates to technicians and customers as jobs are scheduled, assigned, started, and completed.

Call Routing : Automatically direct incoming calls to the appropriate team member or department based on criteria like job type or priority.

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Dispatching Software for Scheduling Service Calls

Assign Jobs Faster and Keep Schedules on Track

Speed and visibility matter when you're juggling schedules and shifting priorities. FieldPulse’s service call software keeps your operations running smoothly during the busiest of seasons.

Drag-and-Drop Scheduling: Quickly assign or reschedule jobs using a visual calendar. Easily shift appointments or balance workloads when techs run late, urgent calls come in, or jobs run long.

Team Views: See which technicians are available, where they’re working, and how busy they are. Make quick decisions easily to keep schedules balanced.

Live GPS Tracking : Track technician locations in real time to send the nearest tech. Cut travel time and keep customers updated with accurate arrival times.

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Customer Communication Software for Service Calls

Keep Customers Informed at Every Step

Keeping customers informed before, during, and after service calls builds trust and saves time. With FieldPulse, your team can stay connected with customers through every stage of the job.

Two-Way Messaging: Text customers directly through FieldPulse Engage® to confirm appointment times, share job updates, or answer questions in real-time.

Appointment Reminders: Send automatic service call reminders for upcoming visits to keep customers prepared and reduce last-minute cancellations.

Customer Communication History: Keep a full record of every message, so your team always knows what’s been said, what’s pending, and what needs follow-up.

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Customer Relationship Management for Service Operations

Keep Every Customer Detail in One Place

View a full history of jobs, notes, payments, and reminders so your team always knows what’s been done, what’s due, and what comes next.

Full Customer Profiles: Store contact details, service preferences, past jobs, and notes in a single view so your team can personalize service and respond confidently.

Payment Tracking : View outstanding and completed payments for each customer to handle billing without digging through spreadsheets or external tools.

Maintenance Reminders: Boost revenue by making sure service call opportunities don’t slip through the cracks. Automatically remind customers about upcoming or recurring service calls.

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Dashboards and Reporting Software for Service Calls

See What's Working and Fix What Isn't

Making confident decisions starts with clear data. FieldPulse shows you what’s happening across jobs, teams, and revenue, so you can spot problems early and double down on what’s working.

Customizable Dashboards: Track key metrics like job progress, revenue, and tech performance in real time using simple drag-and-drop tools.

Advanced Reporting Tools: Filter reports by service call type, technician, or location to uncover patterns and fix inefficiencies.

Financial and Job Costing Insights: Monitor revenue, costs, and job profitability to understand where you’re earning and where you’re losing.

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Service Call Mobile App

Everything Your Techs Need, In Their Pocket

The FieldPulse mobile app gives your techs access to job details, customer info, and payments so they can work faster and smarter in the field.

Quick Job Access: Technicians can view job details, customer profiles, service history, and notes directly from the mobile app so they’re always prepared when they arrive.

Real-Time Job Updates: Technicians can send ETAs and update job status as they work, keeping both customers and office staff informed.

On-the-Go Payments: Field workers can send customers a secure payment link from the app to complete transactions on-site.

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Illustration of a digital work order process for field service teams

FAQs

Service call software helps field service businesses manage customer requests for service work, such as repairs, maintenance, or installations. It helps track incoming calls, assign jobs to technicians, send updates, and store job and customer information. Everything from the first request to job completion is handled in one place, so nothing gets lost or delayed.