product features

VoIP Phone System for Field Service

FieldPulse Engage is a fully integrated VoIP phone and messaging system that centralizes customer communication—calls, texts, voicemails, and emails—directly inside FieldPulse. Keep your team connected and organized, whether they’re in the office or out in the field.

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Centralize Communication

Engage saves every customer interaction — phone calls, texts, and voicemails — directly to the customer record. So your team can pick up where the conversation left off, with full context at their fingertips.

Improve Customer Experience

With a dedicated business number and shared inboxes, your company presents a consistent, professional image. Voicemails, missed calls, and texts stay organized and never get lost on personal phones.

Gain Oversight & Control

Engage gives managers the tools to review call logs, listen to voicemails, send texts, and step in when needed — ensuring accountability and a seamless experience for every customer.

Explore the Platform

Field Service Phone System

Built for the Way You Work

Engage is designed to match the pace of field service work. Make and receive calls through the FieldPulse web app, mobile app, or SIP phone. Customize call settings for each user, and keep track of every interaction from the customer’s profile.

  • Flexible Business Numbers: Centralize communication with one shared company line — or set up multiple numbers by team, technician, or lead source.

  • Mobile & Web Access: Stay connected from the office with the web app or your SIP phone, or in the field within the FieldPulse app for iOS and Android.

  • Call & Text Logs: All communication is time-stamped and recorded within the customer record for easy reference.

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Engage Mobile Dashboard

Teamwide Visibility

Keep Everyone in Sync

With Engage, you no longer rely on individual devices to track customer communication. Messages and call activity are accessible to office staff, technicians, and managers alike—keeping everyone informed and aligned.

  • Call Recordings & Notes: Listen to past calls and attach notes for reference or training.

  • Shared Voicemail Inbox: Review and respond to voicemails across all connected lines.

  • Text Thread Visibility: View entire customer text conversations from the web or mobile app.

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Engage Conversation Between Customer, Technician, and Office Manager

Smart Call Handling

Route Every Call with Precision

Connect your customers to the right person, every time. Tailor call flows for departments, roles, and individual team members. Ring staff in sequence until someone answers, and set up dedicated lines with custom permissions — making sure every call finds its best fit, quickly and reliably.

  • Multi-Line Support: Assign users and managers to specific phone lines with custom permissions.

  • Sequential Ringing: Ring users in a custom order until someone picks up.

  • Custom Call Routing: Tailor call paths for departments, roles, or individuals.

Custom Phone Tree

Focused Call Management

Control When You're Reachable

FieldPulse Engage gives your team powerful call handling tools — including flexible working hours and Do Not Disturb settings — so you can stay focused when it counts.

  • Working Hours Settings: Direct calls based on availability, including custom voicemail greetings outside business hours.

  • Do Not Disturb: Let individual users temporarily silence calls without affecting the rest of the team.

  • Call Redirect: Route after‑hours calls to a personal number, ensuring availability when needed.

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Engage Working Hours and Do Not Disturb Toggles

Operator AI | 24/7 Phone Answering

Need After-Hours Call Coverage?

Operator AI is an Engage add-on that automatically answers your calls and books jobs based on your availability and service offerings. No voicemails, no manual entry—just more revenue, even when your team is offline.

FieldPulse Operator AI Booking

FAQs

Yes. You can port your existing number or purchase a new one directly through FieldPulse.

On average, FieldPulse customers 
 grow 78% year over year

Kenneth D. Jr, Founder Happy Trees

Field service business success story featuring satisfied customers

“FieldPulse's customer service, features, and price make it a no-brainer compared to Joist and Jobber. It’s steps above. The customer service is phenomenal, and the pricing is right where it needs to be. FieldPulse puts more effort into helping their customers succeed."

50 %

fewer missed appointments

2x

sales after 1 year

Fair Comfort Solutions HVAC

Sal Gutierrez, Owner Fair Comfort Solutions

Customer receiving an automated service reminder notification.

"My pricebook is already pre-built on FieldPulse, where all I have to do is select the equipment I need and select my add-ons, and it cuts the quoting process down to ⅓ of the time it took before. Then I can email, text or pdf the quote to a customer. "

3 weeks

to implement FieldPulse

6+ hours

 saved on every estimate

John Thomas, Owner | The HoneyDo Service

"Knowing what Gross Field Margin we need to target gives my estimators a quick "check" to be sure they are bidding on a project with enough margin to be profitable to the company. After implementing FieldPulse, we have seen a marked improvement in our company's profitability due to bidding margins correctly to begin with."

Estimates

Top 2 Favorite Features

& Timesheets

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Enhance Your Workflows Today!

To learn more or get started, set up a call with our team today.

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