Category: Building a Business

Tips, tricks, and guides to help you build a service business. Helpful content ranging from creating a website to how to bill your customers.

QuickBooks Job Costing

Should You Be Using QuickBooks Job Costing?

If you’re like a lot of contractors, you’re likely using QuickBooks for your accounting needs. It’s one of the most popular products on the market. But are you using the QuickBooks job costing features? Job costing can be a critical step in growing your contracting business. By tracking your costs and profitability on every job,...

Virtual Receptionists Can Increase Productivity and Profitability

How a Virtual Receptionist Can Increase Productivity & Profitability

New data from financial information company Sageworks shows seven of the top 10 industries with the highest sales growth are related to construction. However, Sageworks also reports that the construction sector has below average profitability relative to other small businesses. For construction business owners, the opportunity for financial success is ample. So why are so...

Plumbing Advertising

The Top 6 Lead Generation Strategies for Plumbers

The plumbing industry has experienced a steady growth and the trend is expected to get stronger. This suggests that plumbing contractors have to improve and intensify their marketing campaigns to get a significant share of the market. Unfortunately, more often than not, plumbing advertising tends to be an afterthought because most contractors are focused on...

Increase Revenues

4 Ways to Close Business Faster and Increase Revenues

When you’re looking to increase revenues and close business faster, there are a few things that can really stand in the way. Is this one familiar? Customer: “How much will it cost?” Contractor: ” Ummm…!! ” (eyes down and taking a deep breath) Pricing is the one question that most new, and many experienced, contractors fear...

Customer Pricing

Should you explain pricing to customers?

It’s never easy to have to defend your pricing to customers and prospects. So to make that conversation easier, it’s important to align your customer pricing with the value provided. When a customer needs specific services, they usually start by asking about pricing. For instance, a customer contacts you to come over and provide an...

Content Marketing for Contractors

The Importance of Content Marketing

It’s hard to believe that a little over 10 years ago, iPads and contractor mobile apps didn’t exist. In addition, mobile sites were still part of the unknown. So much has changed within a decade, and so has content marketing for contractors. Every year, marketers ask if content marketing is dead. Well, it’s 2018, and...

Finding Great Employees

Finding Great Employees

Ever been tempted to put out a “Now Hiring” or “Help Wanted” sign in front of your business to hire new employees? While that might work for the local coffee shop, it’s rarely going to help you in finding great employees for your service business. As skilled labor becomes more difficult to hire – and...

Customer Complaint Process

Managing Customer Complaints – Creating a Resolution Process

When you run a service contracting business, you can expect customer complaints. Customers will not be in a good mood when it’s over 100 degrees outside and their air conditioning unit is broken. The same is true if their toilets are flooded or a pipe has burst. While it’s best to work hard to avoid...

What a CRM can do for your business

CRM for Contractors & Service Businesses

For service contractors, it can become extremely time-consuming and difficult to manage all your workflows, inspections, proposals, field technicians, repairs, parts, invoices, customer interactions, payment history, and more. In the technology age, customers have rising expectations. Customers don’t want a field service agent to arrive at the last hour of a four-hour window, and then,...