Category: Promoted

Contractor Profit Margin

8 Strategies for Higher Profits Margins

You’re in business to make money. Every day you’re working hard for your customers, and working to exceed expectations. So why are you stuck at a profit margin of two to four percent, just like the majority of contractors? With a little work on your process, you can start delivering a 5-10 percent return or...

Contractor Estimate App

7 Ways to Improve Your Estimates with Technology

It’s time to ditch the clipboard and grab your phone/tablet (or laptop if that’s more your style). Gone are the days of pen and paper ruling the estimating process for contractors. Thanks to the breakthrough of tools like the contractor estimate app, everything has gotten a lot more efficient for service contractors. If you would...

customer expectations

5 Ways Contractors Can Exceed Customer Expectations in 2018

Inc.com published a good article by Yoav Vilner on gearing up to exceed customer expectations in 2018. In it, the author makes the point: “… when you exceed expectations you build trust with your customers, which leads to loyalty, repurchasing, and referrals.” This is especially true in the world of contracting. While the article was written for...

Quote vs. Estimate

The Important Differences Between a Quote, Estimate, Bid, and Proposal

There’s more than one way to begin a new project with a potential customer. Which terminology you use to make your offer can affect how the project develops – and your bottom line.  While in-house you may use the terms quote vs. estimate with flexibility, it maximizes your efficiency to be consistent when talking to...

Customer Loyalty with Email

Using Email to Build Customer Loyalty

One of the most cost-effective ways to communicate with customers is email. The last thing you want to do is to be known for SPAM, so there are some precautions to take. But knowing the rules of the game and developing a process for collecting email addresses are important first steps. Once you have these...