Proper management is at the heart of every productive business, and service-based industries are certainly no exception. However, for service-based businesses that rely on worker productivity out in the field, management quickly becomes a multi-faceted objective — this is where Field Service Management (FSM) comes in. FSM is the process of managing workers, equipment, service and operations while in the field.
From scheduling and assigning work, dispatching, inventory management, and collecting data, if it happens in the field, it falls under FSM. By properly optimizing your FSM, you can simplify your operations with ease, cut out the inefficiencies and streamline your daily tasks. Keep reading to learn exactly what FSM is and how the proper software can optimize your field service business.
Whether you’re an HVAC technician or local water works contractor, chances are, you will have employees working on jobs outside of your company office or property. This is where field service comes in. Field service is any sort of service that is provided out in the field versus being completed on a company property.
In order for field service to be both productive and profitable, proper oversight is necessary — hence, where the term ‘Field Service Management’ originates. FSM includes the processes required to manage field technicians and workers by dispatching work order assignments, managing company assets like vehicles and equipment, and collecting customer data.
For anyone wondering if field service management is right for them, the answer is simple. From plumbing and trade industries to mobile healthcare and real estate, if you have workers that leave the office to get the job done, FSM is right for you. Likewise, blended workforces, which include full-time employees and independent contractors working side-by-side, require tools that can adequately accommodate varying schedules and work orders.
With the recent COVID-19 pandemic, many teams have also needed to adjust their day-to-day operations to help keep staff and customers safe. FSM works to provide employees with all necessary work order details and tools to effectively get the job done remotely with minimal face to face communication.
Incorporating FSM into your company operations provides multiple benefits to help boost daily proficiency and productivity. While the specific management needs of a business will vary, the benefits of FSM include:
The most vital tool to have when implementing a FSM strategy is the right management software. With the proper field service management software, business operators receive access to numerous tools and features that can significantly increase overall business success. Not only can FSM software increase worker production and overall customer satisfaction, but it can also cut back on manual processes that improve your bottom line.
When searching for the right FSM software for your business, make sure these crucial features are supplied:
Here at FieldPulse, we understand that operating a field service business can be overwhelming at times. That’s why we created our cutting-edge field service management software to help you better organize and streamline your daily operations. From customer communication to employee management, save time and money with mobile payment integration, time tracking and customer notifications. With FieldPulse by your side, your day just got a whole lot easier.
To learn more about how field service software can boost the productivity of your business, contact FieldPulse and book a demo today!