Housecall Pro vs Service Fusion: Real Differences That Matter for Field Teams

Housecall Pro and Service Fusion are built for small and mid-sized field service teams, but both serve different use cases.

Housecall Pro targets home service companies willing to invest more in advanced automation and customer experience tools. Service Fusion is best for budget-conscious businesses that need simple field service software solutions.

In this article, we’ll share a complete comparison of Housecall Pro vs Service Fusion, including key features, pricing, and industry use cases. This will help you choose the best platform for your field service business.

Comparison Table: Housecall Pro vs Service Fusion

            
                
                    
Feature
Housecall Pro vs Service Fusion
Scheduling
Both offer drag-and-drop scheduling with visual calendar views
Dispatching
Both have GPS tracking; Service Fusion includes built-in route optimization
Estimates & Invoicing
Both offer auto-invoicing; Service Fusion adds progress invoicing and Housecall Pro offers invoice templates
Pricebook
Both support flat-rate pricing, but Housecall Pro offers more customization
Payments
Housecall Pro offers pay-by-text, card-on-file, and My Money dashboard; Service Fusion offers basic features
CRM
Both centralize customer details, history, and communication
Reporting
Housecall Pro’s advanced reporting is included in the top-tier plans; Service Fusion includes it in all plans
Mobile App
Both offer native iOS and Android apps
Custom Workflows
Housecall Pro offers Pipeline automation; Service Fusion has basic automation
Scalability
Service Fusion offers unlimited users at a flat rate, but Housecall Pro becomes expensive as you grow

            
        

Housecall Pro

Housecall Pro is a field service management solution built for small to mid-sized businesses (SMBs). It targets home service industries like home cleaning, electrical, HVAC, handyman, and landscaping.

Housecall Pro helps teams that don’t want enterprise-level complex solutions. But many users complain that the platform can get too expensive as you scale your business.

Read more: Housecall Pro Alternatives

Housecall Pro Key Features

Here are the key features of Housecall Pro:

• Scheduling: Offers a drag-and-drop calendar with color coding for easy job setup, recurring appointments, and real-time adjustments.

• Dispatching: Provides GPS-based tech tracking that automatically assigns the right technician to the right job based on location and availability.

• Estimating and proposals: Allows users to build visual estimates with images and side-by-side comparisons that convert directly into invoices.

• Pricebook: Provides a flat-rate pricing calculator with images, categories, and subcategories synced to expense

• Online booking: Provides 24/7 self-service booking that integrates with your website, Google Business Profile, and customer portal.

• Customer management: Supports automated appointment reminders, "on my way" texts, service history tracking, and a customer portal.

• Invoicing: Allows one-click digital invoices with automated payment reminders and QuickBooks sync to eliminate double entry.

• Payment processing: Accepts credit cards, debit cards, bank payments, NFC payments, and checks with card readers.

• Consumer financing: Offers built-in financing options to help customers afford bigger jobs and close sales faster.

• Recurring service plans: Supports maintenance agreement management for steady recurring revenue.

• Pipeline management: Offers a sales funnel board with workflow automation to convert leads into jobs.

• Mobile app: Offers full-featured iOS and Android apps for technicians to manage jobs on the go.

• Reporting and dashboards: Delivers custom dashboards with real-time insights on revenue, profit, and job metrics.

• Integrations: Supports connections with 30+ third-party apps, including QuickBooks, Zapier, Google Local Services, and Thumbtack.

Housecall Pro Pricing

Housecall Pro offers three pricing plans:

• Basic: $79 per month for 1 user.

• Essentials: $189 per month for 1-5 users.

• MAX: $329 per month for up to 8 users.

Housecall Pro Rating

• 4.3 stars on G2

• 4.7 stars on Capterra

Service Fusion

Service Fusion is a field service management software for small to mid-sized businesses in the home service industry. It is built for teams that manage jobs on spreadsheets, but don't want to pay premium prices for features they'll never use.

Many users praise Service Fusion’s simple interface, but complain about its lack of flexibility and integration issues.

Read more: Service Fusion Alternatives

Service Fusion Key Features

Here are the key features of Service Fusion:

• Scheduling and dispatching: Offers a drag-and-drop calendar with automatic route planning and real-time adjustments.

• Estimate creation: Generates estimates with auto-populated service rates, tax calculations, and custom templates.

• Invoicing: Auto-generates invoices from completed jobs with materials, labor costs, taxes, and discounts included.

• Payment processing (FusionPay): Accepts credit, debit, and ACH payments online or on-site with the Stripe mobile card reader.

• eSignature: Allows technicians to digitally send and collect signatures on-site and remotely at any time.

• Customer management: Provides a centralized hub for contact details, service history, and communication with automated reminders.

• Customer email broadcast: Supports mass email campaigns to communicate promotions, updates, products, and services.

• Technician mobile app: Allows technicians to view schedules, create work orders, generate invoices, and accept payments in the field.

• Reporting and analytics: Provides an advanced reporting dashboard with business insights and data analysis.

• QuickBooks integration: Allows two-way sync of customers, products, services, invoices, and payments.

• Service agreement management: Manages maintenance plans and service contracts to build recurring revenue streams and customer relationships.

• Inventory management: Tracks parts and materials with improved inventory management features for better stock control.

• Call scripts: Provides customizable scripts for service representatives for consistent customer service.

Service Fusion Pricing

Service Fusion offers three pricing plans:

• Starter Plan: $245 per month for unlimited users

• Plus Plan: $382 per month for unlimited users

• Pro Plan: $627 per month for unlimited users

Service Fusion Rating

• 4.1 stars on G2

• 4.3 stars on Capterra

Housecall Pro vs Service Fusion: Pricing Comparison

            
                
                    
Platform
Plans
Starting Price
What's Included in Standard Plans
Housecall Pro
Basic, Essentials, MAX
$79/month (1 user)
Basic plan offers scheduling, invoicing, payments, online booking, job costing, and pricebook
Service Fusion
Starter, Plus, Pro
$245/month (unlimited users)
Starter plan offers scheduling, invoicing, payments, QuickBooks integration, and reporting

            
        

Housecall Pro vs Service Fusion: Feature-by-Feature Comparison

The following is a detailed comparison between Housecall Pro and Service Fusion:

Scheduling

Both offer drag-and-drop scheduling, recurring appointments, and real-time schedule adjustments.

Dispatching

Both offer GPS fleet tracking. Service Fusion adds automatic route planning and optimization directly into its scheduling feature, while Housecall Pro keeps these as separate functions.

Estimates and Invoicing

Both offer estimate creation, estimate-to-job conversion, and automatic invoicing after job completion. Service Fusion offers progress invoicing features, while Housecall Pro provides simple invoice templates.

Pricebook

Both platforms offer pricebook for flat-rate pricing for services, labor, and materials. Housecall Pro's pricebook has more advanced features and customization.

Payments

Housecall Pro provides more payment flexibility with pay-by-text links, card-on-file functionality, and a dedicated My Money dashboard for managing payouts. Service Fusion offers simple payment processing integrated directly into the platform.

CRM

Both platforms offer customer management features to centralize customer details, history, and communication.

Online Booking

Housecall Pro offers an online portal that allows customers to book appointments via the website, Google, or a booking link.

Service Fusion offers a customer web portal where customers can submit service requests, but these require staff approval and aren't instantly booked.

Dashboards and Reporting

Housecall Pro offers advanced reporting capabilities in high-tier plans, while Service Fusion includes reporting and analytics with real-time insights.

Mobile App

Both offer native mobile apps for Android and Apple devices. This keeps field and office teams in sync.

Custom Workflows

Housecall Pro offers robust custom workflow capabilities through its Pipeline feature. Service Fusion provides basic out-of-the-box automation features, but it’s too rigid for specific business processes.

Scalability

Service Fusion is more scalable from a cost perspective due to unlimited users at flat rates. Housecall Pro becomes increasingly expensive as teams grow beyond eight users.

FieldPulse: A Better Alternative to Housecall Pro and Service Fusion for Growing Teams

FieldPulse is a field service management software for small to mid-sized businesses that manage 5–200+ employees. It targets commercial, home-based, and franchise businesses in industries like HVAC , electrical , plumbing , appliance repair , property management , and AV installation .

FieldPulse is more scalable than Housecall Pro and offers more advanced customization options than Service Fusion. It provides flexible features like custom workflows, scheduling and dispatching, invoicing, custom reporting, and integrations with accounting, HR, financing, and marketing tools.

Our customer support team helps you quickly onboard from pen-and-paper or spreadsheet operations to automated field service management. As you scale your business, FieldPulse adapts to your unique processes. This gives you enterprise-grade solutions at an affordable price.

Here’s how FieldPulse features automate and simplify your daily field service operations:

Automated Scheduling and Dispatching to Book More Work

Many Service Fusion users complain that it’s hard for multiple technicians on the same job to see real-time calendar updates. This leads to appointment confusion and delays.

FieldPulse offers scheduling and dispatching tools to help you manage your schedules for single jobs and multi-technician jobs in real-time.

Our platform offers a drag-and-drop editor and a visual calendar to book jobs instantly. You can track these schedules in multiple calendar views, including day, week, month, and technician-specific views. This helps you see team availability, workload distribution, and job assignments at a glance.

When a customer calls for an appointment, your team can simply drag a technician profile and place it on the empty time slot. The assigned technician receives instant notification with complete job details on their web app or mobile app.

FieldPulse also helps you avoid scheduling mistakes with conflict alerts when there’s an overlap, so you can adjust assignments. You can filter schedules by team, role, or job status to manage complex dispatch schedules with ease.

Our dispatch software includes GPS tracking and route optimization. You can see your entire team's location in real-time and track all your technicians across jobs without back-and-forth communication.

If a customer calls for an urgent job, FieldPulse shows you each technician's skillset, availability, and location in real-time. Our smart route optimization minimizes travel time by dispatching the nearest available technician to the job site.

You can also automate recurring jobs using our smart scheduling tool. FieldPulse automatically schedules and assigns jobs based on technician availability, location, and expertise, saving you valuable time.

Custom Workflows Standardize Unique Processes

FieldPulse offers custom workflows that allow you to standardize your services. Techs follow this workflow to complete jobs accurately and deliver quality service every time.

Here’s how FieldPulse automates your daily field service workflows:

• Step-by-step process mapping: Build workflows that align with your job processes, from dispatching to invoicing, so each step is followed consistently.

• Job-specific workflows: Design different workflows for different job types, allowing maximum flexibility in handling complex or specialized services.

• Add multiple actions: Automate job workflow with up to 27 unique actions per status.

• Custom-labeled action buttons: Add 0 to 10 custom-labeled buttons per status using terminology your team understands.

• Mobile-first tech view: Provide service techs with a mobile-first view that shows only relevant information for each status.

• Clear status instructions: Outline what you would like your team to do during each status (step) of your workflow to provide clarity on expectations.

• Automated status updates: Set up status automations that automatically change workflow status based on actions.

• Task dependencies: Set task dependencies to make sure one phase of the job is completed before the next begins.

For example, an HVAC company can create separate workflows for AC installation, furnace repair, and maintenance calls. Each workflow guides techs through specific steps, such as completing safety checklists, capturing before/after photos, and collecting customer signatures. This helps you maintain consistent service quality across all job types.

Custom Forms to Eliminate Paperwork and Reduce Errors

FieldPulse's custom forms feature allows you to create, customize, and digitize any form your business needs. This includes safety checklists, inspection reports, and intake forms.

With our drag-and-drop form builder, you can build custom forms using multiple field types, including text fields, dropdowns, checkboxes, date selectors, and image uploads.

You can also import PDF and image files as backgrounds for custom forms. These are particularly useful for businesses with specific formatting requirements or regulatory needs.

FieldPulse lets you attach forms to jobs, estimates, and invoices, keeping everything linked to the right records for organized management.

When techs arrive at a job, they can follow the custom forms to complete the job. You can also save commonly used forms as templates for easy reuse across multiple jobs, and set up automated status tracking that triggers status changes when forms are sent, completed, or signed.

For example, a fire protection company can import its fire marshal inspection report as a PDF and add fillable fields for sprinkler head counts, pressure readings, and tech signatures. The form requires techs to upload photos documenting system conditions. Once submitted, it automatically attaches to the customer's invoice for compliance recordkeeping.

Estimates and Invoicing to Bill Accurately

Many Service Fusion users complain that the platform offers limited invoice functions, while Housecall Pro offers less customization around invoices.

FieldPulse’s estimate and invoicing software lets you standardize pricing, build estimates, and convert them into invoices in one workflow. Our platform offers customizable templates, real-time pricing updates, and a complete cost breakdown, so you can protect your profit margin.

You can use our built-in pricebook to preset flat rates for materials, labor, and services. Customize markups by creating categories for different items. For example, set one markup rate for labor, another for supplies in specific price ranges, or unique rates for specialty materials.

FieldPulse automatically calculates overhead costs and applies your markup to maintain profitability. This gives you visibility into costs and profits from any device, so you can easily identify your most profitable jobs.

For example, a residential HVAC company would waste time building quotes by looking up equipment prices manually. FieldPulse's built-in pricebook allowed the team to pull real-time pricing and finalize estimates quickly. This helped them save 50% time on team calls and increase annual revenue growth by 78%.

Many Service Fusion users complain that it’s hard to create multiple estimate options with detailed descriptions for each choice. When customers select more than one option, there's no way to automatically combine them into a single job or invoice, forcing manual rebuilding.

FieldPulse makes it easy for techs to create, customize, and send estimates from the job site for professional and accurate quotes.

They can retrieve real-time pricing from the pricebook, add buying options, include quantities, values, and line-item level details automatically, and calculate total estimated cost within minutes.

This makes it easy for customers to see a clear cost breakdown and pick optional extras that fit their needs and budget, increasing the likelihood of upsells. Once approved, techs can start working on the job immediately, instead of waiting for the office to complete approvals.

After job completion, FieldPulse allows techs to generate invoices from the approved estimate. The platform auto-populates the estimated details and description, with additional notes, so they can send it directly to the customer.

This helps you close deals faster, reduce manual work, eliminate data entry errors, and speed up approvals with less back-and-forth.

FieldPulse Payments to Get Paid Faster

FieldPulse Payments helps you collect payments from customers through multiple methods, including credit cards, ACH transfers, and mobile payments. Our processing system is integrated directly into your estimates and invoices.

Here’s how FieldPulse helps you get paid faster:

• Accept payments in the field: Collect credit card or mobile payments on-site immediately after job completion.

• Send payment links to customers: Email payment links that redirect customers to a secure site to complete the transaction.

• Customer payment portal: Customers can view outstanding invoices and pay online through their customer portal.

• Automated payment reminders: Send follow-up payment reminders to reduce delays and get paid on time.

• Secure mobile card readers: Process card payments using mobile devices for instant payment collection.

• Recurring billing: Set up automatic recurring invoices for maintenance agreements and subscription services.

• Real-time payment tracking: Monitor payment status and cash flow in real-time from your dashboard.

• Milestone-based billing: Create invoices tied to specific project phases or completion percentages.

• Partial payment tracking: Record partial payments or down payments on invoices to track how much has been paid versus what's outstanding.

• Retainage management: Hold back a percentage of payment until final project completion for quality and customer satisfaction.

• Deposit collection: Collect upfront deposits before starting work to cover material costs and secure the project.

• Flexible payment terms: Customize payment schedules based on project size, duration, and customer agreements.

Built-in CRM to Manage Customer Relationships

Housecall Pro users complain that its CRM feature is less robust, while Service Fusion offers less customization for parent customer accounts.

FieldPulse CRM offers a centralized hub with detailed and customizable customer records that store comments, track job updates, and collect job history. You can sort customers by individual customer information or companies with multiple contacts, and associate certain customer profiles with one another.

Every profile provides multiple points of contact for customers with a detailed history for clear communication across your team. Our platform also links customers' signed documents, previous jobs and projects, invoices, and estimates.

As a Housecall Pro alternative, FieldPulse allows you to indicate whether a customer is a current customer, lead, opportunity, or lost customer. You can select and update pipeline status as your relationship progresses. This helps you provide tailored services to retain customers and improve your company's reputation.

When a customer books an appointment, our platform lets you add the customer profile to the dashboard. If they book through the customer portal, via your website, it automatically schedules the job on the calendar and creates a profile in your system.

With your customer in the system, FieldPulse makes it easy to keep them informed every step of the way.

Our platform simplifies customer communication with a unified inbox that stores all emails, SMS, and messages in one place.

This keeps your teams and customers up to date with job statuses, appointment reminders, and technician arrival times. Every team member has access to the latest updates and interactions, resulting in consistent quality service.

Maintenance Agreements for Recurring Services

Many Service Fusion users complain about its limited service agreement scheduling and management feature. They risk missing renewal opportunities, leading to lost revenue.

FieldPulse allows you to create maintenance agreements with customizable job frequency, start dates, and optional end dates. Our platform updates the calendar automatically to show which months will have services.

You can choose between manual job creation and automatic job creation. FieldPulse automatically creates all job records associated with the agreement.

If you prefer manual scheduling, our platform leaves them unscheduled, so you can decide when they fit best into your schedule. You can set up automatic reminder emails to notify internal team members when maintenance jobs are coming due.

You can also save frequently used agreements as templates for quick setup and associate job templates with each occurrence. This helps you maintain consistency across all maintenance visits.

Customers can also manage their own service agreements through the customer portal, view upcoming maintenance schedules, and book appointments.

This automation turns one-time customers into long-term recurring revenue streams without manual tracking.

Inventory Management to Track Materials and Costs

Service Fusion users report that the inventory data takes over a week to update live inventory counts, while Housecall Pro users complain it lacks inventory tracking tools.

FieldPulse offers an inventory management module that gives you full control and visibility over stock levels, usage, and costs across every truck and job.

Our software centralizes all your stock data, so you can assign materials faster, avoid overspending, and plan ahead as your business grows.

You can organize inventory across multiple locations on FieldPulse in real-time. This makes it easy to locate parts assigned to specific services or technicians.

Before assigning jobs, dispatchers can see exactly which trucks have the required parts and assign the right technician with the materials already loaded.

As technicians use materials on a job, they scan the parts on the FieldPulse mobile app to instantly update inventory levels.

Our barcode scanning feature auto-populates pricing, descriptions, and SKU numbers directly onto estimates and invoices, so every part used gets billed accurately.

FieldPulse also lets you set low-stock alerts, so you can reorder parts faster. The system can generate and send purchase orders automatically to your preferred suppliers, with stored supplier information and purchasing history.

You can also build custom inventory reports to improve field service inventory management . You can track material use by job and technicians, giving you visibility into exactly where materials are going and the costs involved.

Dashboard and Reporting to Analyze Job Performance and Revenue Growth

Service Fusion users report that the platform lacks advanced reporting capabilities. Housecall Pro users struggle to build custom reports.

FieldPulse offers customizable dashboards and reporting tools that give you real-time visibility into jobs, teams, and finances.

Our platform provides drag-and-drop customization to tailor dashboards that display the KPIs most important to your business. You can:

• Track jobs, sales, payments, and customer activity in real-time

• See live updates on scheduling, job statuses, and technician performance metrics

• Build custom views using widgets and filters for managers, owners, and team leaders.

FieldPulse also lets you create detailed jobs, invoices, and customer reports that you can share with stakeholders. Here’s a step-by-step guide on how you can build custom reports on FieldPulse:

• Choose your report type: Select one of 60+ pre-built reports or create a completely custom report from scratch.

• Apply filters and groupings: Use filters to narrow your dataset on any field and drag columns to group data by unique values like team member or job type.

• Customize columns and visuals: Select which columns to display and their order, highlight fields, and generate graphs or charts from your data.

• Save and export to share with stakeholders: Save the report and download it as a CSV file for further analysis or sharing.

FieldPulse Mobile App for Field Teams

Our mobile app allows field service teams to view schedules and update job records without back-and-forth communication.

Here’s how FieldPulse mobile simplifies your daily operations:

• View and manage schedules: Access daily or weekly job calendars, see assigned tasks, and get directions to each site directly from the app.

• Update job progress in real-time: Update job status, record time, capture photos, and collect payments on-site without calling the office.

• Access complete customer information: Get immediate access to contact information, files, photos, and job notes.

• Create estimates and invoices on-site: Generate and send professional quotes or invoices using the built-in pricebook.

• Collect payments instantly: Collect payments in the field with automatic recording in the system.

• Manage inventory from the field: Update inventory, check availability, and scan barcodes to update stock location in real-time.

• Track time for accurate payroll: Log hours on-site with entries syncing to QuickBooks Time immediately for accurate payroll

• Real-time sync with office dashboard: Sync job progress, notes, and payments instantly to the dashboard for full visibility.

FieldPulse Integrations

Service Fusion users complain about its integration issues that force many teams to hire third-party apps and enter data manually.

FieldPulse automates data management and synchronization with robust integration options.

We understand that moving to a new system or switching from manual to automation isn’t easy. Our team critically assesses your business needs and provides personalized training to make sure your team can use our software effectively.

FieldPulse integrates with:

• Accounting software: QuickBooks Online , QuickBooks Desktop, Xero, and MYOB.

• Supplier networks: The Granite Group , City Electric Supply , Reece (US & ANZ), Winsupply, and Costbook.

• Financing options: Trinity , Wisetack , and Acorn Finance .

• Marketing tools: NiceJob , HighLevel , and Marketing 360.

FieldPulse Pricing

FieldPulse offers three custom pricing plans: Essential, Professional, and Enterprise, depending on your business size and feature needs. You can contact our team to get a custom quote.

FieldPulse Rating

• 4.7 stars on G2

• 4.6 stars on Capterra

Comparison Table: Housecall Pro vs Service Fusion vs FieldPulse

            
                
                    
Platform
Best For
Scalability
Customization Depth
User Experience
Onboarding Support
Housecall Pro
Home service SMBs needing automation and customer experience tools
Designed for 1-8 users, but cost-prohibitive and feature-limited as teams scale
Moderate customization through Pipeline automation and pricebook, but limited workflow flexibility outside pre-built features
Intuitive mobile app, but advanced features require higher-tier plans
Self-service onboarding with a knowledge base and chat, but many users complain about slow customer service team
Service Fusion
SMBs needing simple solutions without premium pricing
Allows unlimited users at flat pricing, but lacks features for multi-location operations or franchise management; struggles with complex workflows at scale
Basic out-of-the-box automation, lacks a custom workflow builder, limited ability to adapt to unique business processes
Simple interface, but users complain about real-time sync delays
Standard setup assistance, limited customization help; users report integration issues requiring manual workarounds
FieldPulse
SMBs (5-200+ employees) needing customizable workflows and enterprise-grade features
Built for teams across single or multiple locations, franchise-ready, and adaptable to organizational complexity
Offers flexibility across workflows, job forms, pricebook, invoices, dashboards, reporting, and integrations
Mobile-first design for technicians, and a simple interface for new users
Personalized onboarding with a dedicated customer success manager, hands-on training, and ongoing support to adapt as businesses scale

            
        

Housecall Pro vs Service Fusion: Which Field Service Software is Best for You?

Choosing between Housecall Pro and Service Fusion depends on your business size, feature needs, customization requirements, and budget.

Housecall Pro is best for small home service teams that need a simple solution to run everyday operations. It offers better customer experience features like online booking, pay-by-text, and consumer financing. But you need to pay premium prices as you scale your business.

Service Fusion is suitable for growing teams that need predictable costs, straightforward solutions, and don't require heavily customized workflows. It offers basic features like scheduling, invoicing, and QuickBooks integration at affordable rates.

FieldPulse is A Better Choice for Growing Teams That Need A Scalable Solution

FieldPulse is a field service management system for SMBs that manage 5–200+ employees. It offers features like custom workflows, scheduling, dispatching, estimates and invoicing, pricebook, CRM, inventory management, and advanced reporting tools.

Our platform integrates with your existing tools, while giving you complete visibility and control over your workflows. This allows you to configure the platform around your specific business needs, instead of restructuring your operations to fit rigid systems.

Book a demo to learn how FieldPulse adapts as you grow without forcing you to migrate platforms or compromise on features.