How AVIV Appliance Pros Keeps Track of Every Invoice Change With FieldPulse Maverick

Warranty work means the amount on an invoice can change after it’s written, and every change has to reach payroll and reporting. At AVIV Appliance Pros, Operations Manager Ashley Nesbitt asks Maverick, FieldPulse’s built-in AI assistant, what changed and who changed it.

Customer Spotlight: AVIV Appliance Pros

• Industry: Residential appliance repair
• Location: Charleston, SC
• FieldPulse customer since: August 2025

What Maverick Does at AVIV Appliance Pros

• Shows the original and new amount when an invoice changes, so Ashley knows what to adjust in her reports
• Names who made a change, so questions go straight to the right person
• Pulls invoices with amount changes for audits
• Delivers The Daily Pulse, a daily look at collections and open invoices
• Answers FieldPulse how-to questions for Ashley and her coworkers

As Operations Manager at AVIV Appliance Pros, Ashley handles payroll and reports, dispatches, and helps in every department, parts included.

Invoices That Keep Changing

AVIV Appliance Pros does warranty work for manufacturers, and what a manufacturer will pay, travel fees included, isn’t always known up front. An invoice can change after it’s written, and every change has to reach payroll and Ashley’s reports. At first, those changes weren’t being reported to her at all. She can see the new amount on any invoice, but what she needs is the original one, so she knows what to take off or add on, along with the name of whoever made the change. When a change went unreported, she had to figure out where it came from.

Every Change, With a Name on It

Maverick was first introduced to Ashley because of these changing invoices, and she began using it to find where the changes were being made. Her team now tells her when an invoice changes, and when one slips through, she asks Maverick in plain language what changed on it. It answers from the company’s own FieldPulse data: the move from one dollar amount to the other, and the name of the person who made the change. When she can’t figure out where a change came from, Maverick has “helped me out a lot,” she says. Payments work the same way. When she wants to know who collected payment on an invoice, Maverick answers with a name.

Maverick can answer these because it’s built into FieldPulse and works from the company’s own records. Ashley’s team also uses ChatGPT, for things like writing emails and cleaning up documents, but ChatGPT can’t see her account. To ask it about an invoice, she’d have to copy the details in first. With Maverick, she asks right where the invoices live and the answer comes back, with no copying and no second tool.

A Daily Look at Open Invoices

Asking Maverick covers the invoice Ashley is already wondering about. The Daily Pulse covers the ones she isn’t. It’s part of Maverick, a day-at-a-glance email that lands in her inbox with how much the company collected the day before and how many invoices have gone unpaid over the last 90 days. It comes to her without a question, so the state of the company’s invoices is in front of her every day.

From Question to Cleanup

A change used to leave Ashley with a new amount and a question. Now she asks Maverick, and the answer comes with the original amount and a name, so she knows what to adjust and who to ask. “If I have any questions, I can go directly to that person.” She says Maverick speeds up finding an answer, and for the little tasks it saves her time.

The same lookup works for audits. Ashley uses Maverick to pull invoices with amount changes, and in one 12-day stretch she pulled 148 of them. The review also caught line items that had been zeroed out.

The Daily Pulse gave her a second place to look. The open invoice count stopped her the first time she saw it, and the email “actually made me pay attention to see what’s going on on the back end of our invoicing.” Some of what she found were small errors, like an invoice where a technician had collected 20 cents short and the amount only needed adjusting. She has “got a lot of them cleaned up,” with more still to go.

Ashley looks forward to using Maverick in more ways. She also takes FieldPulse how-to questions to it, including the random ones her coworkers bring her: she types it in and sees what comes back.

Ready for the Next Change

The invoices at AVIV Appliance Pros keep moving, and Maverick is part of how the company stays on top of them. Every warranty invoice that changes is a question Ashley can put to Maverick. Every Daily Pulse puts open invoices back in front of her. Every how-to question from the office is one she can type in and see what comes back.

For the business, that means a change can come with its original amount and a name, one question away inside FieldPulse.

The invoices at AVIV Appliance Pros keep changing. With Maverick, the company keeps track of every one.

About Maverick

Maverick is FieldPulse’s built-in AI assistant for the office. Ask it a question in plain language, and it answers from your own FieldPulse data: customers, jobs, schedules, invoices, and more. It can find records, build reports, draft customers, jobs, estimates, and invoices, and walk your team through how-to questions using the FieldPulse Help Center. It can also search the web for context. You don’t export anything or paste it into another tool. Maverick drafts, and you approve: nothing saves until you read it over and sign off.

See what Maverick can do for your team. Learn more →