Service Fusion vs ServiceTitan: Full Comparison (2026)

Service Fusion is built for small to mid-sized service teams that want a simpler setup and easy-to-use features. ServiceTitan is best for larger or growing companies that need advanced automation, detailed reporting, and multi-layered workflows.

In this Service Fusion vs ServiceTitan comparison, we'll review how the two platforms differ in scheduling, dispatching, payments, inventory, reporting, and pricing. We'll also show you where each platform excels and where users report issues. By the end, you'll know which tool fits your team size and operational needs.

Service Fusion

Service Fusion is a field service management platform built for small to mid-sized service contractors and businesses. It targets industries like HVAC, refrigeration, plumbing, electrical contracting, garage door services, and locksmith.

Users like Service Fusion for its ease of use and mobile functionality. But many complain about poor onboarding, customer support, and workflow issues when managing large datasets or multi-timezone operations.

Service Fusion Key Features

Here are the key features of Service Fusion:

• Scheduling and dispatching: Drag-and-drop scheduling that helps assign jobs and manage technician availability.

• Estimate creation and job conversion: Creates estimates and converts approved estimates into jobs with one click.

• Customer management (CRM): Stores customer profiles, service history, multiple locations, and communication notes.

• Invoicing and payments: Creates invoices from completed jobs and accepts online or in-field payments.

• GPS fleet tracking: Tracks vehicles and technicians in real-time for better routing and visibility.

• Inventory management: Monitors parts, products, warehouses, re-order levels, and purchase orders.

• Technician mobile app: Allows techs to access job details, update job status, and receive dispatches from mobile.

• Real-time notifications: Sends job updates, reminders, and alerts to customers and field teams.

• Reporting and analytics: Provides reports on jobs, financials, and operational performance.

• Electronic signatures: Allows customers to sign documents digitally for faster approvals.

• Job management: Manages service requests, job status, and progress from start to completion.

• Integrations: Connects with accounting platforms, plus an Open API for custom apps, CRMs, payment tools, reporting systems, and other third-party platforms.

Service Fusion Pricing

Service Fusion offers custom pricing plans, depending on your business size and feature needs. According to online sources , the pricing may start from $208 per month for the basic plan.

Service Fusion Reviews

Review #1 : “Service Fusion makes dispatching and tracking our team real easy. It also allows us to make proposals in the field. We use Service Fusion multiple times a day and our technicians couldn't be happier…” –Sruli G.

Review #2 : “There are many items like inventory and the report system that are included but are very unrefined. Overall the report system needs to be more flexible in its abilities and data that can be added to reports.” –Scott F.

Service Fusion Rating

• 4.1 stars on G2

• 4.3 stars on Capterra

ServiceTitan

ServiceTitan is a field service management system for mid-sized to large companies that manage multiple technicians, locations, or complex operations.

It targets home and commercial industries like HVAC, electrical, plumbing, garage door, water treatment, pest control, and roofing.

Many ServiceTitan users like its wide range of features, but small teams find it too complex or rigid for their unique field service workflows.

Read more: ServiceTitan Alternatives

ServiceTitan Key Features

Here are the key features of ServiceTitan:

• Scheduling & dispatching: Drag-and-drop tool to assign jobs, plan technician routes, and adjust schedules efficiently.

• Smart route optimization and dispatch assistant: Suggests optimal job-to-technician assignments and routes to minimize drive time and travel costs.

• Call booking: Allows office staff to capture caller details, create customer records, and book jobs directly from incoming calls.

• Lead management: Tracks new leads, marketing sources, and conversion from call to job to improve conversion.

• Pricebook-driven estimating: Allows you to set standardized pricing using a customizable pricebook for accurate estimates.

• Field invoicing: Allows technicians to generate and send invoices directly from the field after job completion.

• Job and work-order management: Tracks job progress, materials, job notes, and links everything from estimate to invoice.

• Mobile access: Gives field techs access to job details, customer history, photos, forms, and real-time updates.

• Integrated payments: Accepts card and ACH payments in the field, online, or at the office through built-in payment tools.

• Online booking: Lets customers schedule appointments online through a booking widget or ServiceTitan’s Scheduling Pro add-on.

• Built-in CRM: Stores customer profiles, service history, notes, communications, and property information.

• Inventory management: Tracks parts, materials, and equipment usage across jobs and locations.

• Accounting integrations: Syncs invoices, payments, and financial data with accounting systems.

• Reporting analytics: Provides dashboards and custom reports on job performance, revenue, technician productivity, and operations.

• Job history tracking: Stores photos, files, equipment history, previous jobs, and job notes to maintain a detailed record per customer or job.

ServiceTitan Pricing

ServiceTitan offers custom pricing plans. According to online sources , the pricing plan may start from $125 per month for basic features.

ServiceTitan Reviews

Review #1: “ServiceTitan is the cornerstone of our daily operations. While the platform provides a wide range of tools and features that address all our needs, its greatest strength is truly the people behind it.” – Gabby R.

Review #2: “At times, it can feel excessively rigid, as there is little flexibility with certain features.” – User .

ServiceTitan Rating

• 4.5 stars on G2

• 4.4 stars on Capterra

Service Fusion vs ServiceTitan: Feature-by-Feature Comparison

The following is a detailed comparison of Service Fusion and ServiceTitan features:

Scheduling

Service Fusion offers a simple drag-and-drop scheduling calendar for job assignment and tracking technician availability.

ServiceTitan goes further with call-booking integration, automated scheduling, capacity planning, and optimized technician/time slot recommendations. It helps with higher job volume and more complex operations.

Dispatching

Service Fusion provides a simple dispatch grid with GPS fleet tracking so dispatchers can assign nearby technicians and manage daily routes.

ServiceTitan adds real-time route optimization, automated rescheduling tools, technician status tracking, and customer confirmation flows. This makes dispatching more efficient and scalable for larger teams.

Estimates and Invoicing

Service Fusion offers basic estimate creation, quick estimate-to-job conversion, automatic invoice generation after job completion, and multi-job invoicing. ServiceTitan provides customizable estimates, Good-Better-Best proposal options, detailed pricebook-driven quoting, and invoice creation.

Pricebook

Both platforms offer a pricebook that lets teams store services, materials, and labor rates in one place. But ServiceTitan offers more advanced features, such as detailed item organization, custom categories, and upsell options.

Payments

Service Fusion lets you process card and ACH payments directly in the platform. Technicians can capture payments from the office or the field.

ServiceTitan goes further. You can store customer payment methods, present financing options, and automate payment collection at each stage of the job and invoicing workflow.

Customer Relationship Management

Service Fusion maintains a basic customer database that stores contact info, service history, past jobs, and invoices.

ServiceTitan provides a full-featured CRM, with a structured sales-pipeline view, opportunity tracking, and activity logging. It also lets you convert leads into quotes, jobs, or projects directly from CRM.

Inventory Management

Service Fusion offers a basic inventory system where teams can track items, assign parts to jobs, manage warehouses, and create purchase orders.

ServiceTitan offers more depth. You can track items in detail, monitor what's on each technician's truck, follow serialized equipment, and connect inventory directly to jobs and your pricebook.

Reporting and Dashboards

Service Fusion’s dashboards give a summarized snapshot of business performance, including sales and job history. This helps smaller teams track their workload and revenue without needing a separate business-intelligence tool.

ServiceTitan offers customizable dashboards that track key metrics such as revenue trends, technician performance, and job profitability. Its dashboard is designed for deeper visibility across larger or growing service teams.

Service Fusion includes a Reports Center where you can generate custom reports on jobs, estimates, sales revenue, and invoice data. ServiceTitan offers detailed operational and financial reporting, including job profitability, technician scorecards, conversion rates, and revenue by business unit.

Integrations

Service Fusion offers integration with payment processors, basic accounting/CRM sync via API, and vendor/lead tools. It’s more suitable for small to mid-sized contractors with limited integration needs.

ServiceTitan offers a larger integration ecosystem. You get built-in procurement and supplier catalogs, full support for accounting and ERP systems, marketing and CRM connections, and trade-specific add-ons.

Mobile App

Service Fusion provides a simple mobile app that lets technicians view jobs, update job status, add notes or photos, and handle basic estimating and invoicing in the field.

ServiceTitan offers a more fully featured mobile app with real-time job details, pricebook access, estimate building, signatures, photos, equipment history, and time tracking. It’s designed to serve as a complete field workflow tool rather than just a job viewer.

Time Tracking

Service Fusion provides basic time-tracking through a “punch-clock” or timesheet feature that records labor and drive time for technicians.

ServiceTitan lets technicians clock in/out, log hours per job or non-job events, and track drive time vs. job hours. This allows you to generate detailed timesheet reports tied to jobs, payroll, and job costing.

Customization and Workflows

Service Fusion offers standard workflow setup with limited customization options. Its processes are straightforward and easy to use, which works well if you want to get up and running quickly without extensive configuration.

ServiceTitan lets you customize data fields and build detailed workflows, from scheduling through billing and follow-ups. It’s more suited for businesses with complex operations.

Quick Feature Comparison Table: Service Fusion vs ServiceTitan

            
                
                    
Feature
Service Fusion
ServiceTitan
Scheduling
Simple drag-and-drop calendar for assigning jobs and viewing technician availability
Advanced scheduling with call-booking, automation, capacity planning, and optimized time slot recommendations
Dispatching
Basic dispatch grid with GPS tracking for assigning nearby techs
Real-time route optimization, automated rescheduling, and technician status tracking
Estimate and Invoicing
Creates invoices after job completion and supports multi-job invoices
Connects invoices to completed work and estimates with editable details for complex billing
Pricebook
Basic catalog of services, materials, and labor rates
More advanced pricebook with custom categories, upsell options, and good-better-best tools
Payments
Standard card and ACH processing with simple payment capture
Advanced payment tools, including stored cards, financing options, and automated payment steps
CRM
Basic customer database with contacts, job history, and invoices
Full CRM with sales pipeline, lead tracking, activity logging, and quote-to-job conversions
Inventory
Simple item tracking, warehouse management, and purchase orders
Detailed item tracking, truck inventory, serialized equipment, and tighter job integration
Dashboards
Basic performance snapshots for jobs and sales
Customizable dashboards with real-time KPIs, revenue insights, and technician performance
Reporting Analytics
Reports Center with job, sales, estimate, and invoice reports
Detailed operational and financial reporting, technician scorecards, and profitability metrics
Integrations
Payment processors, basic API sync, and a small set of partner tools
Large integration ecosystem including accounting, ERP, procurement, and marketing tools
Mobile App
Basic field app for job details, notes, photos, and simple invoicing
Full-featured field app with real-time job updates, pricebook, estimates, signatures, and time tracking
Time Tracking
Basic punch-clock and drive time tracking
Advanced time tracking with job hours, drive time, non-job events, and detailed timesheets
Customization & Workflows
Limited customization with standard workflows
Highly customizable workflows and data fields suited for complex operations

            
        

FieldPulse: A Better Alternative to Service Fusion and ServiceTitan for Field Service SMBs

FieldPulse is a field service management software for small to mid-sized teams that manage 5-200+ employees. It helps commercial, residential, and franchise businesses. Our software is built for industries such as HVAC , electrical , plumbing , AV installation, garage door , and appliance repair .

As a Service Fusion and ServiceTitan alternative, FieldPulse gives you more flexibility and customization options to manage your workflows.

Here’s how FieldPulse features automate and simplify your field service operations:

Scheduling and Dispatching Tools to Book More Jobs Faster

Many small teams use spreadsheets to manage daily schedules, which leads to double booking, missed appointments, or late arrivals.

FieldPulse simplifies scheduling and dispatching . The software supports scheduling in two ways:

Booking Portal

Customers can book appointments through the FieldPulse booking portal on your website. The system automatically captures their information and confirms the request. Appointments route directly into your team's schedule.

Office Scheduling (Dispatcher Calendar)

The scheduling software supports a drag-and-drop calendar that lets you assign jobs, adjust times, and inform technicians.

The calendar shows schedules in multiple views, including Gantt charts, daily or weekly agendas, and map-based scheduling.

When the office schedules a job, the assigned technician receives a notification on their mobile or web app. They can view all job details, customer info, contact details, and location from the same tab.

FieldPulse also supports multi-day job scheduling, allowing you to block out multiple shifts or assign repeat visits without creating separate entries. This helps you organize your long-term projects and prevent calendar clutter. You can also dispatch multiple technicians to the same job.

As technicians work through their schedules, they can update job statuses in real-time, allowing the office to see which jobs are pending, in progress, or completed.

Custom Workflows to Provide Consistent Service

ServiceTitan users find the workflows too clunky, while Service Fusion offers limited workflow customization.

FieldPulse lets you set up custom workflows for different service types, such as installation, repair, or inspection, so your team follows the same steps every time. You can map out the process from the first step through the final invoice.

By setting up job-specific workflows, the office team and technicians follow the same sequence each time, so important steps do not get skipped. This helps you keep your service quality consistent.

FieldPulse also allows you to automate your workflow. You can:

• Automate job assignments based on availability, skill set, or location

• Trigger notifications for key milestones like job completion or material requests

• Generate invoices when jobs are completed to speed up payments

Quote Estimates and Build Invoices to Get Paid Faster

Most field service teams send invoices days after the job because key details are missing once technicians leave the site. The office then has to re-enter line items and chase confirmations, which delays payments.

FieldPulse’s estimate and invoicing software gives your technicians tools to create professional quotes quickly using preset prices.

They can build a professional estimate on the spot, customize labor, materials, and services as needed, and send the quote to customers by email or SMS.

The software supports a built-in pricebook that allows you to standardize flat rates by service type, labor, and materials.

Customers can view the complete cost breakdown and choose packages that suit their budget. Once approved, the technician can start the work immediately, while the office teams receive the notification of the approval.

This helps you establish stronger cost control and provide tailored services.

After the job is completed, technicians can quickly generate an invoice from the approved estimate with a single click. You can set a custom invoice template with your branding, terms, and notes.

The software pulls the job details, prices, and other info from the quote to create a professional invoice.

All approved invoices are consolidated into a centralized system, so office teams can track them in real-time. FieldPulse shows what has been sent, what has been paid, and what is overdue.

Many ServiceTitan users struggle with simple controls, like voiding an invoice or emailing customers about overdue invoices.

FieldPulse has built-in statuses for Overdue and Void invoices, so your office team can spot what needs action and mark an invoice as void when they need to correct a mistake.

FieldPulse also runs overdue follow-ups through Dynamic Invoice Follow-up. Our software allows you to email customers a monthly PDF summary of unpaid and overdue invoices .

Time Tracking for Accurate Job Costing

FieldPulse supports time tracking through timesheets. Team members can clock in and out from the office or mobile app. When they clock in or out on mobile, the software captures their location to verify where it happened.

As a Service Fusion alternative, FieldPulse also lets you configure time tracking to use one timesheet system or a two-timesheet system. These sheets separate general time entries from job-tracked time so you can better understand hours spent on specific jobs.

For billing, technicians can include labor charges by adding labor as a line item on estimates. They can also create an invoice linked to a job and add a labor line item there. This makes it easier to add labor costs in customer billing without manual recalculations.

FieldPulse Payments to Collect Bills Quickly

FieldPulse Payments lets your team collect payments by credit card or ACH from the web or mobile app. Your technicians can collect payments from customers or send payment links to pay later. This helps you speed up billing and improve cash flow.

Many users say Service Fusion invoicing becomes hard to manage for progress billing. This leads to payment delays and errors.

FieldPulse supports multiple payment scenarios, such as progress billing, depending on your service type.

For example, a plumbing company quotes a $6,000 sewer line repair using FieldPulse. They collect $1,500 upfront to lock in the schedule, take $3,000 after the excavation is completed, and collect the final $1,500 after inspection and cleanup.

The software records each payment against the same invoice, so the balance updates automatically and the office can see what is still owed.

Built-in CRM to Manage Customers and Improve Repeat Business

Some ServiceTitan users complain that they spend too much time entering customer data. This slows adoption, pulls time away from jobs and customers, and makes the CRM harder to use day to day.

FieldPulse offers a built-in CRM that stores customer details, communication history, job information, and payment records in a single customer profile. This allows your office and field team to reduce manual admin work and provide personalized services.

Here’s how FieldPulse CRM helps you manage your customers more effectively:

• Customer lifecycle stages: Label customers as current customer, lead, opportunity, or lost.

• Complete job history: Give your team access to past work for each customer so they can reference what was done before and avoid repeating questions.

• Automated follow-ups: Set up follow-ups to check in after a completed job, schedule maintenance, or request reviews to drive repeat work.

• Maintenance reminders: Send automated reminders for recurring maintenance services so you do not miss repeat revenue opportunities.

• Post-job follow-ups: Automatically schedule thank-you messages, feedback requests, or service recommendations after a job is finished.

• Review requests: Trigger review requests after job completion to build your online reputation without manual outreach.

• Organized communication history: Keep emails, calls, and messages accessible in one location so your office team can respond faster and with full context.

• Real-time communication tracking: Track emails, calls, and messages in real time so your team can see customer activity and respond promptly.

• Real-time notifications: Send alerts when customers respond, helping your team stay on top of conversations.

• Customer-specific notes: Add notes to customer profiles so technicians and office staff have the right context for each interaction.

Inventory Management to Track Parts and Costs

Many ServiceTitan users say that the software has weak inventory tracking features, while Service Fusion’s inventory management is almost “unusable.”

FieldPulse offers inventory management to track your parts, quantities, and costs across multiple trucks and warehouses. It lets you organize inventory by location so your team can see what is available at each hub.

Our software connects inventory to estimates and invoices so materials do not get missed on the bill. You can add inventory items directly to estimates and invoices from the same item list tied to your pricebook.

It also lets you control how material charges appear on customer invoices by grouping items, hiding unit costs, or listing detailed line items.

When a customer books, your techs can view and carry the materials needed, so they come prepared to the site and finish the job faster. As your materials are used, the software automatically updates the stock level in real-time.

FieldPulse also supports low stock alerts, supplier management, and automated reordering by generating purchase orders for preferred suppliers. This helps you restock the right parts on time and keeps purchasing organized.

For high-value equipment, FieldPulse offers serialized tracking. You can assign unique IDs and track each unit from the warehouse to the job site. You can also see where it was used by job or technician, and keep warranty details visible for repairs and documentation.

As materials get used, our software collects inventory data and turns it into valuable insights for analysis and forecasting.

Unlike Service Fusion’s basic reporting, FieldPulse provides advanced inventory reports, including views like inventory by supplier and inventory items by hub. This helps you track stock levels and plan reorders more accurately.

Mobile Access For Technicians on the Go

Without mobile access, technicians rely on phone calls and text messages to see job assignments, which causes late arrivals, confusion, and errors.

Our mobile app allows your technicians to view their schedule, see customer information, contact details, job notes, and directions before they arrive.

If there’s a schedule change, the technician sees the update right away.

The mobile app also helps technicians close out jobs properly. They can update job status during the day, record time, add notes, and capture photos while the work is being done. This keeps job records accurate and reduces the office follow-up required to fill in missing details later.

While technicians work in the field, the office team follows progress from the dashboard. They can see job statuses as they change and stay aligned on what is in progress, what is completed, and what needs follow-up.

Dashboards and Reporting for Valuable Insights

Many ServiceTitan users say reporting feels limited, while Service Fusion users say reports are difficult to customize and format.

FieldPulse’s dashboards and reporting tools offer real-time updates on schedules, jobs, technicians, and invoices. This allows stakeholders to track daily operations as they happen.

The Pulse Dashboard provides a live overview with customizable widgets. You can set different widgets as your default homepage so your team starts the day with the same view of performance and workload.

When you need more than a high-level snapshot, FieldPulse includes a full reporting center with reports across jobs, invoices, payments, customers, projects, maintenance agreements, inventory, and timesheets.

FieldPulse also offers Raw Data Reporting, which lets you generate customizable reports from system records. You can pull raw data based on jobs, invoices, customers, projects, inventory, subtasks, reminders, and item usage.

If you want to build management-level dashboards, FieldPulse supports a Custom Reporting Dashboard as part of its reporting upgrades, so teams can add custom reports and tailor what they track day to day.

This helps you track progress, allocate resources more accurately, improve team performance and profitability, and keep your data organized.

FieldPulse Integrations

Some ServiceTitan users complain about its integration and data migration issues, while Service Fusion offers limited integration options.

FieldPulse integrates with multiple systems, including HR, financing, accounting, marketing, and sales. It offers an Open API integration for teams that use custom apps or platforms.

Our customer support provides complete onboarding support, so you can easily connect and migrate data without disrupting your daily operations.

FieldPulse integrations include:

• Accounting software: QuickBooks Online, QuickBooks Desktop, Xero, and MYOB.

• Supplier networks: The Granite Group, City Electric Supply, Reece (US & ANZ), Winsupply, and Costbook.

• Marketing tools: Mailchimp, HighLevel, and Marketing 360.

FieldPulse Pros and Cons

Pros

• User-friendly interface

• Quick onboarding

• 24/7 customer support

• Custom workflows

• Real-time tracking

• Drag-and-drop scheduling

• Multiple calendar views

• Automated recurring scheduling

• GPS-based tracking

• Smart dispatching tools

• Built-in CRM

• Centralized customer communication

• Estimate and invoice processing

• Time tracking

• Technician tracking

• Built-in pricebook

• Payment processing

• Progress billing feature

• Digital signature collection

• Inventory management

• Serialized inventory tracking

• Inventory reporting

• A native mobile app

• Custom dashboards

• Advanced reporting and analytics tools

• Wide range of integration partners

Cons

• Learning curve for advanced features

FieldPulse Pricing

FieldPulse offers three pricing plans: Essentials, Professional, and Enterprise. You can contact our team for a custom quote.

FieldPulse Reviews

Review #1: “Their customer service is very responsive, scheduling and CRM features along with the integrations. They provide a team for implementation and have been very responsive to our questions...” – Ron D.

Review #2: “We like how the system is all in one. We have been able to get rid of 3 different apps so that everything is in one place. The loading times versus QuickBooks have helped us streamline our payment process…” – Isaac F.

FieldPulse Rating

• 4.7 stars on G2

• 4.6 stars on Capterra

Comparison Table: Service Fusion vs ServiceTitan vs FieldPulse

            
                
                    
Software
Key features
Best for
Overall rating
Service Fusion
Scheduling and dispatching, invoicing, payments, reporting, and a technician mobile app
Small to mid-sized service businesses that want a simpler setup for daily workflows
4.3/5 ⭐
ServiceTitan
Advanced scheduling & dispatch, route optimization/dispatch assistant, pricebook-driven estimating, reporting & analytics
Mid-sized to large (or fast-growing) companies needing advanced automation, reporting, and complex workflows
4.5/5 ⭐
FieldPulse
Scheduling and dispatching, custom workflows, estimates and invoicing, built-in pricebook, CRM, payments, inventory management, custom reporting, and mobile app
Small to mid-sized teams (about 5–200+ employees) wanting flexibility, faster onboarding, and an all-in-one FSM
4.8/5 ⭐

            
        

Service Fusion vs ServiceTitan: Which One Should You Choose For Your Business?

Service Fusion is best for small to mid-size businesses that need simpler solutions. The software focuses on core field operations like scheduling, dispatch, estimates, invoicing, and basic reporting.

ServiceTitan is better for mid-sized to large companies that need advanced automation, deeper reporting, and structured workflows across multiple technicians or locations.

FieldPulse is the Best FSM Tool for SMBs That Need Flexibility and Customization

FieldPulse is the best field service management software for SMBs that manage 5-200+ employees. It offers features like scheduling, dispatching, custom workflows, invoicing, reporting, real-time tracking, CRM, inventory management, and a mobile app.

The software combines advanced features with a simple interface that’s easier to adopt than most enterprise tools. You tailor each feature to match your workflow needs, giving your teams more flexibility and controls to manage daily operations.

This helps you close more jobs, get paid faster, control costs, track technician and job performance, and scale your business with confidence.

Book a demo to learn how FieldPulse simplifies field service management with flexible solutions and automation.